CoinJar: Buy Bitcoin & Crypto Google Play review - 3 star
app frequently glitches out and won't show the portfolio, or balance.
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Hi, we're sorry to hear that and we would love to take a look at your issue. Please reach out to our customer support team at support@coinjar.com with the subject line "Android review" so we resolve this.
Used em for years,before they even had Mastercard only eftpos and atm ,they were great,used it more than anything else.
Then as others have said,they wanted to know where I sent crypto years ago,don’t remember and now got kicked off ,after years of use , they had a good thing,now a dumpster fire .they must be loosing so much business.
See ya
Thanks for the reply,but still useless if u live and travel between two or country’s,this is the whole idea of crypto usdc etc its boarderless and now u have been turned into a worse bank.
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We're sorry to hear about your experience with CoinJar in Australia.
Your transfers were most likely held in relation to the Australian Travel Rule legislation, which came into effect on 1 July 2026 and applies to all Australian residents across every crypto exchange. This legislation requires CoinJar to hold a transfer if we don't receive the matching travel rule data from the other crypto exchange or custodial wallet involved.
The good news is that we support the majority of transfers between CoinJar and self-hosted wallets. To make this smoother, you can save your deposit and withdrawal addresses in your address book — that way you won't need to complete the travel rule form every time. Once an address is saved with completed travel rule data, transfers between CoinJar and self-hosted wallets are, in most cases, instant.
You can learn more about how this works here: https://www.coinjar.com/au/blog/how-the-travel-rule-affects-your-coinjar-transfers
First time experience with Crypto and… Just Great Experience
First time experience with Crypto and CoinJar has proved to be an excellent application to ease into the purchase and payment / transfer of crypto.
Easy to use and very logically laid out app.
Earlier this week I had a hiccup with one of my purchases and queried the error message with the built in support.
Joy of Joy ... they don't put you into a repetitive AI loop as so many service providers do.
After a brief interaction with the usual FAQ's I could then connect with a message to a human (the lovely and efficient Cindy) and had my query resolved in one go.
Highly recommended
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Thank you for the fantastic 5-star feedback! We really appreciate it.
They hold funds forever, generic cut and paste responses, want to know your life story
They are ask a million questions about what you intend to do, where your crypto is going...now they asking for explanations from transactions that occurred 2 years ago. I purchase cheaper medications from overseas suppliers, which is none of their business. I since changed to Coinbase and had a seamless experience
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CoinJar is required by law to follow local jurisdiction rules and regulations. This means that in a small number of instances we are required by law to close a customer account without providing a reason for doing so. We can see your funds have now been withdrawn from CoinJar.
CoinJar: Buy Bitcoin & Crypto Google Play review - 2 star
Many years now with Coinjar and never a problem. This app has gone backwards in terms of usability and I can no longer recommend it. Very difficult to replace an expired card, and change password.6
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Hi, we're sorry to hear that and we would love to take a look at your issue. Please reach out to our customer support team at support@coinjar.com with the subject line "Android review" so we resolve this.
CoinJar: Buy Bitcoin & Crypto Google Play review - 1 star
update the damn app, all it does is the loading screen. I can't access it al all
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Hi, we're sorry to hear that and we would love to take a look at your issue. Please reach out to our customer support team at support@coinjar.com with the subject line "Android review" so we resolve this.
Had the odd hick up before but never had such terrible customer service before.
It’s just a simple problem then fair does, remove the option from the phone line and redirect to the web page.
But to leave yourself wholly directly uncontactable over any issue big or small is a little ridiculous.
Opened support 9am 🕘 no answer yet (nearly 12) finds are cleared you took the money fast enough. Now can someone check it as fast as you took it as I’m unable to send to any wallet or exchange without being told I have to contact the uncontactable first.
This was kind of a priority can someone look into this sooner rather than later. 👋
ID FOR REQUEST: 484789
Edit- still back and forth while I’m quizzed over everything I know about it, everything I’ve ever done or intended to do with XMR because I said Intended to buy some.
Issues sent to compliance. Still waiting for a fix.
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We are sorry to hear about your experience with CoinJar in the UK. We have escalated your enquiry and one of our team members will be in touch in the next 2 hours.
Your funds are being held in relation to the UK Travel Rule legislation which came into effect on 1 September 2023 and it impacts all UK residents. The legislation requires CoinJar to withhold a transfer for UK residents if we do not receive the travel rule data from a different crypto exchange.
We need to match the travel rule data sent from an exchange to the information that you provide us in the travel rule form. In your case we did not receive travel rule data from the blockchain address that you interacted with.
We do support the majority of transfers between CoinJar and self-hosted wallets without having to receive 3rd party travel rule data. In most cases, transfers between CoinJar and self-hosted wallets are instant. You can learn more about this on our Knowledge Base: https://support.coinjar.com/hc/en-gb/articles/20894541408665