CoinZoom Visa Cardは、CoinZoomが提供するグローバル暗号資産デビットカードです。ユーザーは米ドル、またはCoinZoom口座内の対象暗号資産を決済資金として選択でき、支払い時にプラットフォームが選択した資産を自動的に売却して米ドルへ交換し、Visaネットワークを通じて決済します。無料のバーチャルカードと物理カードを提供しており、保有するZOOMの数量に応じて5つのPrimeランクに分かれ、0.5%から5%のZOOM暗号資産キャッシュバックを受けられます。
CoinZoom, Inc. は、米国ユタ州ソルトレイクシティに本社を置く暗号資産取引および決済プラットフォームであり、CoinZoom アカウント、資産交換、カード申請入口、Prime 特典、アプリ内管理を担当しています。CoinZoom は米国でマネーサービス事業者として FinCEN に登録されており、複数の州の送金ライセンスを保有しています。CoinZoom Visa Card は Zenus Bank によって発行され、CoinZoom, Inc. がプログラムマネージャーを務めています。Zenus Bank International Inc. はプエルトリコに登録されており、国際金融事業体ライセンス IFE-061 の下で現地の金融規制を受けています。
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CoinZoom Buy, Spend, Send BTC Google Play review - 2 star
No available for Bangladesh 😒
公式返信
Thanks for your feedback. CoinZoom is not currently available in Bangladesh. We understand the disappointment and appreciate your interest in using CoinZoom.
CoinZoom Buy, Spend, Send BTC Google Play review - 1 star
I haven't opened my account in a while, so I had to resubmit all new information to include new pictures about a month ago, and I'm still being verified. I can't get in my account, so I use the forgot password, and when I do, the app freezes every time. I am convinced that these people do not want me to have access to my account because I want my money out to close my account. I would give this app a zero star if it had one. stay away from this app!
公式返信
We’re sorry for the frustration. CoinZoom is a reputable platform serving customers in 140+ countries, and Forgot Password is used successfully worldwide. We’d like to review your verification and access issues. Please contact CoinZoom Support with your account email so we can assist.
Warning to anyone considering using CoinZoom: please exercise extreme caution. It has now been over three months, and I still do not have access to my funds. My account remains blocked, and despite sending numerous emails and support requests, I have received no meaningful response.
My support ticket number is #245216. I have submitted several messages through your support portal, but they have gone unanswered. The level of customer service I have experienced has been extremely disappointing. Is this how you operate your platform and treat your customers?
I am calling on the U.S. Securities and Exchange Commission (SEC) and the Consumer Financial Protection Bureau (CFPB) to investigate CoinZoom’s business practices and how it handles customer funds.
CoinZoom, either close my account and refund my funds to the originating account immediately, or unblock my account and restore my full access to my funds.
Three months is far too long to hold a customer’s funds while failing to provide updates or respond to support requests. Until my issue is resolved, I cannot recommend this platform based on my experience. If you value responsive customer support and timely access to your funds, I urge you to carefully research CoinZoom before using its services.
公式返信
Hi Holly,
Thank you for sharing your experience, and I'm sorry for the frustration this has caused. We take account access issues seriously and want to help resolve this.
For security and regulatory compliance reasons, funds deposited to a CoinZoom account must belong to the account holder. This is a standard requirement across the industry and is designed to protect customers and prevent misuse of accounts. When funds originate from a third party, even as a gift, we're required to verify the source and ownership before those funds can be used or released, which can add time to the review process.
We understand this is not the outcome you were hoping for, and we want to make sure you have clear answers. Please reach out to us directly at support@coinzoom.com with your ticket number so we can walk you through the specific findings on your account and next steps.
We appreciate your patience and take feedback like this seriously as we work to improve our support process.
Very frustrating, you can’t get a hold of an actual representative to help with your problems. Coinzoom is not responding to emails regarding refunds and unblocking my account. This company is a fraud and should be investigated by SEC and CFBP for bad business practices and holding customers funds without proper explanation or direction
公式返信
Hi Todd,
We're sorry to hear about your experience. We want to help, but we can't identify your account based on your review alone.
Please contact us through our Support Center at support.coinzoom.com or email support@coinzoom.com from the email address associated with your CoinZoom account. Please include your full name and the email address registered on the account so we can locate it and review your concerns.
We take customer concerns seriously and are committed to investigating any account-specific issues. Once we can identify your account, we'll be happy to check the status of your refund or account and provide any available updates.
We look forward to hearing from you.
So far so Good I won’t lie I’m so so impressed. Though I felt disappointed in the till i figured out working it out with the customer care representative. Now I can’t be more proud than I’m at this point.
This company truly needs to be investigated by Government regulators for unfair and deceptive business practices. Very, very poor customer service, Unable to speak with a live person. For numerous months, the company has been non-responsive regarding my refund. They have had ample opportunities to complete and return my refund.
I have used the same Solana deposit address in my CoinZoom account for about a year without any issues. Recently, I deposited $350 to that address, but the funds never appeared in my account.
While checking my Solana wallet history, I tapped the "Receive" button and watched the deposit address change on my screen. I immediately contacted support, but I was told that deposit addresses do not change on their own. That response doesn't match what I experienced.
My main concern is that my deposit was sent to the address that had been assigned to my account, and now my $350 is missing. Support has stopped responding, and I have not received a clear explanation or a resolution.
I am asking CoinZoom to investigate what happened, explain why the deposit address changed, and either locate my funds or reimburse the missing $350. This has been a very frustrating experience, and I hope the issue is resolved promptly.
公式返信
Hello, we apologize for the frustration this situation caused. We're happy that we got this sorted and the funds are in your account. Please feel free to reach out to our support team if you need any further assistance!
