Very bad experience with GoMining.
My account was blocked, and I was asked to provide a large amount of personal and financial documentation for verification: my driver’s license, national ID card, proof of address, and bank statement. I provided all the documents they requested.
After that, I was asked for even more information regarding withdrawals that I never made. I therefore do not understand why I am being asked to explain transactions that I do not recognize.
I had around $100 in USDC staking, and since this situation started, my funds have been blocked.
I provided all the requested documents and fully cooperated with their verification process, but I still have no clear explanation regarding these alleged withdrawals.
At this point, I am very disappointed with GoMining and the way my case has been handled. I simply want to recover my funds and receive a clear explanation of what happened.
GoMining: Mining, Using BTC Google Play review - 5 star
Perfect 👍👌
公式返信
Thank you for your feedback! We’re delighted to hear you’re enjoying GoMining. We truly appreciate your support and hope you continue to have a great experience with the platform. Best regards, GoMining Team
GoMining: Mining, Using BTC Google Play review - 3 star
I first saw an ad for this app on JustPlay pushing a sketchy bitcoin mining hack, claiming you can watch money magically multiply without doing anything. GoMining itself is an alright platform, though I personally think MetaMask is much better based on my past experience using it back in (2024) before switching over. On the bright side, the purple TV miner with the GPU volume/channel turners smiling :D is cute!! And I like the glossy blue people presentation which I admire the entire aesthetics.
公式返信
Thank you for sharing such detailed feedback. We’re glad you enjoy GoMining’s visual style and miner designs. We also appreciate your comments regarding advertising and understand the importance of setting clear expectations about how mining works. Your feedback helps us improve both the platform and the overall user experience.
GoMining: Mining, Using BTC Google Play review - 5 star
Already in love with Gominig if you know you know if you don’t know you, you don't know believe me.
公式返信
Thank you for the great feedback! We’re delighted to hear you’re already enjoying your GoMining experience. We truly appreciate your enthusiasm and support, and we’re happy to have you as part of the community. Best regards, GoMining Team
Strong Ecosystem, but Customer Support Is Failing Users
GoMining seriously needs to improve its customer support, especially when cases involve customer funds.
Today I purchased USDC through Mercuryo from within the GoMining ecosystem. The payment went through, but hours later the funds were still not credited to my wallet. I contacted support because this is not a minor bug or feature issue—this involves real money. Yet I waited almost 20 minutes just to be told the issue was being investigated, with no clear timeline, escalation status, or sense of urgency.
Unfortunately, this is not my first bad experience with GoMining support. In a previous case, Mercuryo confirmed that my transaction was successful and that my wallet had been topped up with 100 GMT, but the funds were still not properly reflected on GoMining’s side. Despite Mercuryo confirming completion, I was told I might have to wait up to 30 days. I have records and evidence of these incidents and my conversations with support.
This is becoming a pattern. When customer funds are missing, these cases should be treated as high priority, with clear status updates, transaction tracing, and proper escalation between GoMining and its payment providers. Users should not have to repeatedly chase support to find out what is happening with their money.
For someone new to GoMining, experiences like this can easily create the impression that the platform is unsafe or even a scam, especially in crypto where trust is everything. I am not saying GoMining is a scam. In fact, I believe the ecosystem is strong and has real potential. That is exactly why this is so frustrating.
Miner Wars is still in beta, which is even more reason to have strong support and escalation procedures. Beta software can have technical issues, but support should not become an additional problem.
This also affects existing users. People who already know and trust GoMining can become frustrated enough to stop using the app. I have seen and heard similar complaints from other users, including on Trustpilot.
I am a software engineer, so I understand that integrations and technical failures happen. What I do not understand is the lack of priority and communication when customer money is involved.
GoMining has the technology, mining ecosystem, and products to grow globally, but customer support is part of the product too. If users lose confidence when something goes wrong with their funds, that can hold the entire ecosystem back.
I am publishing this because I want GoMining to listen and improve—not only for me, but for other users who have experienced similar problems and may not know where to make their voices heard.
