Wayex Visa Cardは、Wayexが提供する暗号資産決済カードで、グローバル向けステーブルコインカードとオーストラリア国内向け暗号資産カードの2種類のサービスがあります。ユーザーはステーブルコイン、法定通貨、またはオーストラリア版が対応する暗号資産をWayexへ入金し、バーチャルカード、物理カード、モバイルウォレットを通じてVisa加盟店で支払えます。グローバル版は米ドル残高で統一して決済され、オーストラリア版は支払い時に選択した資産を豪ドルへ変換できます。オンラインショッピング、店頭での支払い、サブスクリプション、越境決済に利用できます。
I was expecting a payment so discovering that my account had been blocked without any warning caught me completely off guard. I reached out straight away hoping there had been some kind of mistake but all I was told was that it was their decision. They asked me to send an explanation which I did the same day yet days have gone by without any meaningful. When your money is tied up, you expect clear communication and wondering if anyone is actually looking into my case. I no longer use this platform and manage my investments through #Market#Integrity#
公式返信
Hi Antonio,
Thank you for taking the time to share your experience. We're sorry to hear about the frustration this situation has caused, particularly given that you were expecting a payment.
While we can't discuss account-specific details publicly, account restrictions or closures are only made after careful consideration and in accordance with our regulatory obligations and internal policies.
If you believe your case requires further review or you have not received an update, please email us at support@wayex.com with your account details and reference this Trustpilot review. Our team will ensure your case is reviewed and provide you with an update as soon as possible.
Thank you for bringing this to our attention.
My account was blocked without any warning while I was expecting a payment. The company refused to explain why and simply claimed it was their "final decision." They then asked me to send an explanation, which I did immediately, but they have ignored me for days.
When a company has access to your money, the least they can do is communicate honestly and transparently. Instead, I've been met with silence and generic responses.
Based on my experience, I would never trust this company with my money again.
One more thing. If I'm lucky, perhaps someone from your team will reply to this review and tell me that I should raise my concerns by email instead of posting them publicly here.
Well, I already did.
I sent the detailed explanation you requested. I also tried to contact your support through live chat. I received no meaningful response through either channel. After being ignored, I had no choice but to share my experience publicly.
If you had simply communicated with your customer instead of remaining silent, this review wouldn't exist.
公式返信
Hey Xavier, thank you for leaving a review and expressing your concerns. I would like to investigate further, but I am not able to match your name to our customer database. If you could kindly email us again regarding your concern, that would be much appreciated. I look forward to hearing from you.
Unable to close my account despite repeated follow‑ups
I requested to close my account on 12 Feb 2026. However, it is with deep disappointment that the status remains pending despite numerous reminders to customer support. I am totally in the dark as to when the account will be closed, if ever. This raises the question of whether account cancellation is even possible.
公式返信
Thank you for sharing your experience, and we sincerely apologise for the delay in processing your account closure request. This is not the standard of service we hold ourselves to, and we completely understand your frustration.
We're pleased to confirm that your account has now been fully closed. A member of our team has also reached out to you directly to ensure everything has been resolved to your satisfaction.
We take feedback like this seriously as it helps us improve our processes. We're sorry we fell short this time.
So to be clear you collected all this information about me and now you are denying me the use of Wayex for no other reason then what I presume is your own but rather obscure and obsessive gathering of information that has nothing to do with 'protecting against scams'. I would like to appeal that decision on the ground that I have provided all that I could and therefore feel abused and upset to have to go through this process to in the end be insulted by your refusal to even give me a chance to show my sincere and innocent pursuit to experience a way to improve my knowledge of cryptocurrency...
公式返信
Thank you for your feedback. We understand this was a frustrating experience, and we're grateful we had the opportunity to discuss this with you privately. Our verification procedures are in place to protect all users and maintain platform security. We appreciate you taking the time to speak with us.
I am trying to open an account. I was asked to verify my details. I sent 2 photos of my driver's licence and still no approval. Then I am trying to verify again and northing pops out to take a photo.
Vey upsetting for an older man. When can I get my details verified?
公式返信
Hi there, I'm sorry you've had trouble with the verification process. Our support team can help sort this out for you right away. Please reach out via live chat at wayex.com or email support@wayex.com, and they'll personally assist you with completing your verification. We'll get you sorted.
I’ve been with Wirex since they first started. I’m very happy with their support — they genuinely investigate the issues I raise and work to resolve them properly. I’ve found them to be a trustworthy company, and I will continue using their debit card services.
Excellent experience with Wayex from start to finish. The app is clean, easy to use, and makes managing crypto and everyday spending simple. Transactions are fast, the card works smoothly, and the platform feels secure and reliable. What stood out the most was the customer support — quick, professional, and genuinely helpful whenever needed. It’s great to see a platform making digital finance practical for real-world use. Highly recommended.
公式返信
Thank you very much! We are pleased to hear that you've had a great experience with us.