Cryptopay Card

Hello Pierre, Thank you for sharing your feedback, and we’re truly sorry for the frustration this situation has caused. We would like to clarify that the issues related to your previous card balance and the recent account closure are two separate procedures. The funds associated with your old card were held by our former card provider, who lost their licence. This event was outside our control, and the return of these funds is handled through a separate process. Importantly, the closure of individual user accounts does not affect the eventual release of those card funds. When the refund process officially begins, all affected users will be notified directly with the next steps. The decision to discontinue services for individual users is a business decision, not a reflection of any issue with your account personally. We get how unsettling these changes can feel, and we appreciate your patience throughout this long and complex situation. If you have any questions or need clarification, our team is here to help.

Bonjour, Merci pour votre commentaire ! Nous sommes ravis d'apprendre que votre vérification s'est déroulée avec succès et que notre équipe a pu vous aider. Nous apprécions toujours les communications courtoises et coopératives, car elles contribuent à faciliter le processus pour tout le monde 😊

Hello Jeannie, We’re truly sorry to hear about your experience — that’s certainly not the kind of situation we want for our customers. Account restrictions are never pleasant, but they’re sometimes necessary while we carry out required security checks. We’re glad to hear your funds have already been returned. If there’s still anything unresolved or you’d like to share more details about what happened, please feel free to contact us directly at support@cryptopay.me — we’ll be happy to review everything once more. Your feedback helps us improve, and we genuinely appreciate you taking the time to share it.

Hello, Thank you for your kind words. We're so glad to hear you’re enjoying our app and that our team could resolve your issue so quickly 🚀 We’re always here to help anytime you need us!

Hi Nishitha! Thank you so much for taking the time to leave us such a wonderful review ⭐️⭐️⭐️⭐️⭐️ We’re absolutely delighted to hear that your experience with our support team has been such a positive one (I’ll make sure to pass on your kind words to Irene — I know it will brighten her day!) Quick, polite, and clear communication is exactly what we aim for, so it’s great to know it made a difference for you. Thanks again for your trust and support. We’re always here if you need us.

Hallo! Vielen Dank für Ihr Feedback, und es tut uns sehr leid wegen der Schwierigkeiten mit dem IBAN-Feld – wir verstehen gut, wie frustrierend das sein kann. Keine Sorge: Bitte wenden Sie sich direkt über den Chat in der App an unser Support-Team. Dort schauen wir uns Ihre Kontodetails an und stellen sicher, dass alles schnell für Sie gelöst wird. Wir würden uns sehr freuen, Ihre Erfahrung ins Positive zu wenden und alles reibungslos zum Laufen zu bringen.

Hello Reio. Thank you for sharing your feedback! I'm really sorry to hear about the frustration with delays and communication — I completely understand how disappointing that must be. If you reach out to our support team, they’ll be happy to help resolve any issues as quickly as possible during working hours. We truly appreciate your patience and would love the opportunity to turn your experience around 🙏

Bonjour Paul, Nous sommes sincèrement désolés d’apprendre à quel point cette expérience a pu être stressante pour vous. Sachez que la vérification dont vous parlez fait partie de nos procédures de conformité, qui sont une exigence légale pour tous les prestataires de services financiers réglementés. Ces contrôles peuvent parfois prendre plus de temps que ce que vous ou nous souhaiterions, et nous faisons tout notre possible pour que le processus soit aussi fluide et simple que possible. Nous comprenons que certaines questions ou demandes de documents aient pu sembler excessives, mais elles font partie des contrôles standard auxquels toutes les institutions financières doivent se conformer. Nous ne demandons que ce qui est nécessaire pour finaliser la vérification, et notre objectif est toujours de régler tout cela rapidement. Nous regrettons que votre expérience n’ait pas été à la hauteur de vos attentes, et nous vous remercions pour votre retour, qui nous aide toujours à nous améliorer.