PST.NET

Hello! Thank you for contacting us and for sharing more about your experience with PST. It is important for us to clarify the situation and find the most appropriate solution. KYC verification is mandatory to access our services. It is a regulatory requirement that helps us prevent fraud, financial crime, and unauthorised account access, while also protecting our users. Therefore, all users must complete the verification process before they can use the platform. We do not apply any hidden fees to user accounts. Each card has a fixed top-up fee, a monthly maintenance fee, and an international transaction fee if a payment is made outside the defined region. Other than these charges, no additional commissions apply. If you have noticed any unexpected fees, we kindly ask you to contact our Support team so we can investigate the matter in detail. Regarding card status, cards remain active as long as the renewal fee is paid. However, our security system may temporarily suspend a card if it detects activity that could indicate a potential violation of our Terms of Service. For example, repeated payment attempts that exceed the available card balance may trigger a temporary suspension until the activity is reviewed. If you believe your card was suspended by mistake, please contact our Support team via chat. We will gladly investigate your case and provide further assistance. Once again, we sincerely apologise for the inconvenience you experienced. We appreciate your feedback and look forward to helping you resolve this matter. Best regards, PST Team

Hello! Thank you for the review, we appreciate your kind words. Best regards, PST Team

Hello! Thanks a lot for your feedback. We are always making sure that our users have the best possible experience. Let's keep our cooperation going! Best regards, PST Team

Hello! Thank you for sharing your feedback and telling us more about your experience with PST. We’re especially pleased to hear that your interaction with our Senior Manager was productive and helpful. We always strive to review each case individually and ensure that every user is heard. We understand that when you first start using the service, some processes may seem unclear and occasionally cause inconvenience. That’s why we’re always open to discussion and, where appropriate, willing to consider exceptions. We’ve also shared your feedback regarding our Support team with the relevant department. Thank you for bringing this to our attention, it helps us continue improving the quality of our service. Delighted that everything was resolved successfully and look forward to a long and productive cooperation with you! Kind regards, PST Team