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Vielen Dank, dass Sie sich die Zeit für Ihr Feedback genommen haben.   Wir verstehen, dass Sie mit Ihrer Erfahrung weiterhin unzufrieden sind. SwissBorg legt großen Wert darauf, im Rahmen des für unsere Dienstleistungen geltenden regulatorischen Umfelds zu agieren, und wir stellen weiterhin Informationen sowie Updates über unsere offiziellen Kommunikationskanäle bereit.   Uns ist bewusst, dass nicht alle Kunden dieselbe Sichtweise teilen; dennoch bleiben wir Transparenz und der Unterstützung unserer Community verpflichtet, während sich unsere Produkte stetig weiterentwickeln.

Hello Heidi, Thank you for taking the time to share your feedback with us. We’re sorry to hear that getting support has been more difficult and slower than expected. We’ve managed to locate your ticket, and we’re happy to confirm that our Payment Team has already started working on your case and addressing the issues you reported with your deposit and withdrawal. We understand how important it is to have these matters handled promptly, and we appreciate your patience. We’re also glad to hear that you enjoy using the SwissBorg app, and we’ll make sure your feedback about the support experience is shared with the relevant team. Thank you for being part of SwissBorg

Thank you for your great review! We’re delighted to hear that you’ve had a smooth experience with SwissBorg and haven’t encountered any issues. We truly appreciate your trust and support!

Hi, We’re sorry to hear that your experience has left you with this impression. We understand that being asked for additional information, particularly when making a withdrawal, can feel frustrating. These checks are part of our security and compliance processes and may be required to protect both our users and the platform. They can also vary depending on the circumstances of a particular transaction or account activity. As your review doesn’t include enough information for us to identify your account or understand the specific circumstances behind the checks you experienced, we’re unfortunately unable to look into your case or provide a more specific explanation here. If you’re willing to share your ticket number with us, we’d be happy to review what happened and make sure your concerns reach the appropriate team. We appreciate you taking the time to share your feedback.

Hello Gabriel, Thank you for taking the time to share your experience. We understand your concerns regarding the CHSB/BORG migration process and appreciate your patience. As this process involves additional steps and security checks, especially for assets held externally, it can take longer than standard transactions. Our team is actively working through these requests carefully to ensure they are handled accurately and securely. We understand that waiting for an update can be frustrating, and we’re sorry for any inconvenience caused by the delay. We encourage you to continue the conversation with our Support team through your existing ticket so that we can keep you updated and assist you further. Thank you for your understanding and patience.

Bonjour Elie, Merci de nous avoir fait part de vos commentaires. Nous comprenons que l'attente du traitement d'un retrait puisse être frustrante, surtout lorsque vous souhaitez gérer vos actifs conformément à vos projets d'investissement. Chez SwissBorg, la sécurité des comptes et des fonds des membres de notre communauté est notre priorité absolue. Dans certaines situations, des vérifications supplémentaires peuvent être nécessaires avant de finaliser des transactions impliquant des portefeuilles externes. Ces contrôles constituent un élément important de nos procédures de sécurité et visent à protéger nos utilisateurs ainsi que leurs actifs. Nous comprenons que ces mesures puissent parfois occasionner des désagréments, mais elles sont mises en œuvre avec soin pour garantir la sécurité de la plateforme et de notre communauté. Nous vous remercions de votre coopération tout au long de ce processus et vous invitons à poursuivre les échanges avec notre équipe de support via le ticket déjà ouvert, afin qu'elle puisse vous apporter une aide complémentaire. Merci de votre compréhension. L'équipe de support SwissBorg