Tap Card

Hi Greg, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We would like to clarify that our support team operates 7 days a week, including weekends. While response times may occasionally be longer during busy periods, your case remained under active review throughout. We understand that the temporary unavailability of your funds caused concern. However, as confirmed by our team, your assets were not lost and the matters raised were subsequently resolved. The additional verification request you received formed part of our regulatory obligations and account security procedures. These checks may occasionally be required to protect customers and ensure compliance with applicable regulations. We appreciate that the situation was frustrating and apologise for any inconvenience caused. Should you wish to discuss your experience further, our team remains available to assist. Best regards, Tap Team

Hi, Thank you for your kind words and for taking the time to leave a review! We're delighted to hear that you've had a positive experience with both the app and our customer support team. Feedback like yours means a lot to us and motivates us to continue improving our services. Thank you for being part of the Tap community.

Hi, Thank you for taking the time to share your feedback. We're sorry to hear that you're unhappy with your experience. The transaction you are referring to relates to an inactivity fee applied in accordance with our Fees & Limits schedule and Terms & Conditions, which are available to all customers within the app and on our website. The fee was not a transfer initiated by Tap for its own benefit, nor was it an unauthorised transaction. We understand that fees can be frustrating, particularly during periods when markets are performing poorly. However, inactivity fees are disclosed as part of the account terms and are applied automatically where the applicable conditions are met. We take regulatory compliance and customer transparency seriously and would be happy to review your case further should you wish to contact our support team directly. Kind regards, Tap Team

Hi Brian, Thank you for your fantastic review! We're delighted to hear you've had such a great experience with Tap. Your support means a lot to us, and we're grateful for your recommendation. Thank you for being part of the Tap community! Kind regards, Tap Team

Thank you so much for your support and for being with Tap😊 We’re truly happy to hear that our fast support and services have met your expectations throughout your journey with us. Feedback like yours means a lot to the whole team. Thank you again for the recommendation and for being part of the Tap community 🚀

Thank you for bringing this to our attention. Tap does not have any “managing partner” or representative who would contact customers in this manner. Messages containing threats, abusive language, or inappropriate behaviour are not associated with Tap and do not reflect how we operate as a company. Based on the information provided, this appears to be a third-party impersonator with no affiliation to Tap. We strongly advise against sharing any personal information, account details, or funds with anyone claiming to represent Tap outside of our official communication channels. For your security, always ensure communications are sent through the Tap app or from official @withtap.com email addresses. Kind regards, The Tap Team

Thank you so much for the amazing review and for supporting Tap! We’re really happy to hear you’re enjoying the card for everyday payments and that our support team has been helpful along the way 💙 We also truly appreciate your honest feedback regarding XTP. We completely understand your point around liquidity and accessibility when it comes to tiering up, and feedback like this is incredibly valuable for the team as we continue building and expanding the ecosystem around XTP. Thanks again for being part of the Tap community, and we’re excited to keep improving the experience for you 🚀