WhiteBIT Nova Card

Поверніть попередній дизайн як був до останнього оновлення

Поверніть попередній дизайн як був до останнього оновлення , цифри росту / падіння стали погано читабельнв в меню Ринки

simply the best

I deposited funds into the exchange

I deposited funds into the exchange, after which my funds were frozen without explanation. I submitted all requested documents, but I was not even given a timeframe for when they would be returned. My requests were ignored, and I had to repeatedly ask for my own money. The funds have simply disappeared.

I tested transferring BTC to WhiteBit and back to my wallet. Everything went correctly.

Дно

Витратила понад дві години на верифікацію по відео - безуспішно. На кожному кроці якісь баги - і так поки не вичерпається ліміт спроб на день. Служба підтримки абсолютно некомпетентна.

Сервіс

Гіршого сервісу не зустрічав , не міг пройти верифікацію хоча надавав всі папери навіть через відео , на 5 раз пройшов , перше поповнення і кошти не зараховані а будуть повернуті назад за 72 години це жах якийсь , ніхто в чаті не може пояснити , постійно переключають на іншого співробітника , не рекомендую

Все чудово!

Гарний додатко і працює як треба

good

no, thanks 👍

I Funds accepted, then access restricted despite providing all requested documentshave been using cryptocurrency…

I have been using cryptocurrency exchanges for many years, and this is the first time I have encountered a situation like this. WhiteBIT accepted my funds into my account without asking any prior questions about the source of the money. However, after the funds were received, my account and transactions were restricted, and I was then required to provide additional documents and evidence in order to access my own assets. Throughout the review process, I cooperated with the exchange and provided the requested information and documents, including transaction evidence, videos showing the relevant operations, documents confirming the source of funds, bank documents, and other materials requested by customer support. My main ticket is #768691, and ticket #762110 was also previously used. Despite providing the requested documents, my funds remain restricted and the review process continues to be delayed. This raises my main question to WhiteBIT. Why does the exchange accept funds into its system without asking questions about their origin before the deposit is made, but once the funds are already on the platform, the customer can suddenly face restrictions on access to their own assets and a lengthy verification process? If certain documents are required in order to use or withdraw funds, it would be reasonable to request them before accepting the deposit, or at the very least to clearly warn the customer in advance that access to the funds may be restricted until an additional review has been completed. At present, the situation is as follows: the funds were accepted without difficulty, but afterwards the customer must go through a lengthy verification process and repeatedly provide additional documents in order to use or withdraw them. For the customer, this creates an extremely frustrating situation: they cannot freely access or manage their own funds, they lose time, they are forced to repeatedly contact customer support, and they are not given a clear timeframe for when the review will be completed. I have not refused to undergo the AML / Source of Funds review, and I have provided the requested materials. I understand the need for financial compliance and AML requirements. However, an AML review should not become an endless process with no clear deadline and no specific explanation of what, if anything, the customer is still required to provide. I expect WhiteBIT to: 1. Complete the review of the documents already provided. 2. Clearly explain in writing if any specific document is genuinely still missing. 3. Provide a realistic timeframe for completion of the review. 4. Restore my ability to access and manage my funds once the review is completed. 5. Stop sending repetitive standard requests if the required documents have already been provided. I am publishing this review not because I refuse to cooperate with the verification process or because I am trying to avoid AML requirements. On the contrary, I complied with the exchange’s requests and provided the documents. My complaint is about something else: the funds were accepted by the platform without any prior questions, but after the funds were received, access to them was restricted for an indefinite period of time. In my view, WhiteBIT customers should be clearly informed about this risk before depositing funds onto the platform. I hope that a WhiteBIT representative will provide a substantive public response regarding my case, rather than another standard template reply, and will help bring the review under ticket #768691 to a proper conclusion.