Change: Invest & Trade Google Play review - 1 star
liers, withdrawals take very long time. they lied about faster future withdrawals but still takes hours. hidden fees - 20 euro per month. overall it was better years ago, now its the worst exchange you could use. AVOID AT ALL COST!!!!
公式返信
Hey Matthu,
We're sorry you feel this way. Withdrawals are instant once the required MiCA wallet verification is completed. It can take a few hours in some cases, especially for larger withdrawals requiring manual review. And the €20 monthly, definitely not hidden, inactivity fee is history - we've removed it entirely.
Best regards,
Change
Initially it was a good app, but later they started taking funds from our wallets masking it as a inactivity "service fee". No warning, nothing. I lost 150 Euro to these thieves. If you dont have fiat, they will sell your crypto automatically!
Edit: leaving aside the fact that charging 'inactivity fee' of 50 euro is at least shady, sending some random email saying that you are updating your 100-page long T&C is not the same thing as clearly notifying your customers that you will take their funds from their account!
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Hey Digitalnature,
We're sorry that you feel this way, but we are certainly not stealing anyone's funds. In fact, our platform has significantly evolved since then and is now more secure and trustworthy than ever before.
The inactivity fee was introduced back in 2023, and all clients were informed about it multiple times via email. The fact that our platform has continued operating normally ever since also shows that this was never a hidden or sudden change.
If you would like to know exactly when and how you were informed about the fee, please contact us at support@changeinvest.com and we'll gladly look up the communication for you.
Kind regards,
Change
My honest advice to anyone considering to create an account on ChangeInvest: RUN AWAY!!! This is the worst company related to finance/investing I ever hit!
We bought crypto back in 2021 - SOL, DOT, ADA. It was not possible to withdraw any of these, so we kept them on ChangeInvest (even though there were promises that in the future it would be possible). That was a huge, huge mistake! In 2023 or so they introduced "Passive Account Maintenance Fee" and sold all our crypto we had there - charging 20 EUR MONTHLY!!! All our crypto is gone now, they stole everything!!! I hope they will go bankrupt to stop stealing from people!!! Never had such a bad experience elsewhere!
公式返信
Dear Klára,
We’re sorry to hear about your experience, but we must point out that all our clients were informed about these changes and fees multiple times in advance through email communication and other official channels.
As you mentioned, the passive account maintenance fee was introduced in 2023, and notifications regarding this policy were sent repeatedly before any fees were charged. Even today, we continue informing users about these fees, which goes significantly beyond our legal obligations. Monitoring investments and account-related communication on an ongoing basis is an important part of using any investment platform.
Regarding crypto withdrawals, support for additional withdrawal networks remains on our roadmap, but it has not been a major priority, as only a very small number of clients have requested this feature.
We understand your frustration, but we made every effort to communicate these changes transparently and well in advance. Nothing related to these fees or conditions was introduced without prior notice to our clients.
Kind regards,
Change
I appreciate so much support and quick answears from Mr. Vašek.
With his guide i was able to quickly change my forgotten e-mail, password and other setup in aplication, so Im trihlled to start buying the dip on crypto market. HODL 💪🏻
All the 5 star reviews must be fake. They are snake businessmen, unethcical, stay away. They steal your money with absurd hidden fees and are using false advertisement. They send me ONE email about changing their T&C, even though they claimed they sent 6... An then completely emptied my account by selling my crypto that I was holding. Awful people, I really hope this business will go down soon and all the people in the management will get what they deserve.
公式返信
Dear Melissa,
Thank you for sharing your thoughts. We noticed this is actually your second negative comment, the previous one being in 2024 about the same thing, and we appreciate you taking the time to share your perspective again.
First of all, we don't use any misleading advertising, and all fees on our platform have been fully visible on our website since day one. If you believe there's been something off, we'd love for you to point it out so we can understand better.
We also make sure users are properly informed about any changes to our T&Cs. The people who initially implemented certain fees are no longer with us, and since this year, we have a completely new team and management. We continue to communicate inactivity fees openly, and your concerns will certainly be passed along.
You can also check the accounts that left reviews yourself – the feedback is entirely organic, so the same applies to both positive and negative reviews like yours.
We truly wish you happy holidays and all the best for the year ahead.
Warm regards,
Change
My great experience is the way the support help their customers. They are friendly honest and competent. I feel secured and do trusted them, they replied immediately if there’s a problem .Its nice to work with them. I thank them for their patience and kindness to their customers.
Tenía un problema con la validación de la cuenta y tras realizar una transferencia SEPA la aplicación seguía sin reconocerla, aunque el dinero ya había llegado, me lo han solucionado súper rápido!