My account is under review for over 3 months the worst application I would not advise anyone to download knowing that I contacted support without benefit
hello Jeton team, I have used Jeton Virtual Card and still have money in my account but then Jeton Team suspend my card and asked documnets. I attached necessary documents 2 times but still no solution. this is totally unacceptable and annoying.
Extremely frustrating experience with Jeton. A failed merchant transaction keeps attempting to charge my card, and instead of protecting me from repeated unauthorized attempts, Jeton keeps charging me a **$0.50 declined card authorization fee** again and again, roughly every 10 days.
I have already contacted support about this before, yet the problem is still happening. I am not intentionally making these transactions, I do not want this subscription, and I have asked for a permanent solution.
From a customer’s perspective, this feels extremely scam-like. Charging someone repeatedly because a transaction they did not initiate keeps failing is unacceptable. The individual fee may only be $0.50, but when it keeps happening over and over without a proper resolution, it becomes both costly and stressful.
Support keeps suggesting contacting the merchant, but Jeton should also have a way to block the merchant, stop recurring authorization attempts, or protect customers from continuing failed transaction fees.
Very disappointing experience. Until Jeton provides a permanent solution and reviews these repeated fees, I cannot recommend this service.
Zamknąłem konto w Jeton. Po kilku miesiącach dostałem zwrot na kartę do konta, którą u nich posiadałem. Twierdzą teraz, że środki należą już do nich a nie do mnie, bo zamknąłem konto świadomie.
公式返信
We apologise for the situation and understand your concerns.
We would like to inform you that our team is currently thoroughly reviewing the matter. Thank you also for providing the details regarding your Jeton account via Trustpilot; this will assist us in the verification process.
We will contact you again as soon as we have an update or have completed the review.
Thank you for your patience and understanding.
Best regards,
Jeton Support Team
Scammers, holds funds for no reason, just says they are holding to see if there is any chargeback in the future and they themselves will mark 3 chargebacks just because they owe funds. they will sugar coat you with words, They work via LUQAPAY all are scammers stay away
公式返信
Thank you for leaving your review.
We are fully committed to resolving this matter for you. At this time, however, the information on your Trustpilot profile does not match any active Jeton account (jeton.com) in our database.
To help us identify your account and assist you further, kindly choose one of these options:
- Update your registered Jeton email address and full name to your Trustpilot profile.
- Contact our Support Team directly via the 24/7 Live Chat on our website.
We look forward to hearing from you so we can address your concerns immediately.
Best regards,
Jeton Support Team
Tanner , are you a thief or something , my account has been stolen and you are assisting the thief to steal my money ?
you helped him steal my account and now you are helping him to withdraw my balance ?!
account owner's name is Sara , and the thief you trying to help him is Osama
hope you and people like you fall in the same trouble to feel what i really feel now
公式返信
Thank you for taking the time to leave a review.
We genuinely want to look into the issue you've raised, but we are currently unable to find a Jeton account linked to your Trustpilot details. So that we can pull up your account and get this resolved, could you please do one of the following?
- Update your Trustpilot profile with the registered email address and full name used for your Jeton account.
- Reach out directly to our Support Team via the 24/7 Live Chat on our website.
As soon as we can locate your account, we’ll dive right into this and help you out.
Best regards,
Jeton Support Team
Pésimo servicio al cliente, la peor aplicación. Hace más de 14 días que pague los $0.99 para solicitar la tarjeta virtual, e inmediatamente me sale un mensaje indicando que mi tarjeta esta suspendida sin que la haya podido usar. He mandado correos y no responden, me comunico por soporte y solo me dicen que espere, que servicio más mediocre. He perdido tiempo y dinero, encima que te cobran comisiones muy altas, $7 por retirar $100 mediante cripto. Use esta app porque era el único método de retiro de otra plataforma. No la usen, no la recomiendo para nada, hay muchas otra mejores opciones que esta porquería de servicio.
公式返信
Thank you for providing your feedback.
We are eager to investigate this matter further for you. Unfortunately, the details provided on your Trustpilot profile do not match any existing Jeton account in our system.
To allow us to assist you properly, please verify your account details by either:
- Adding your exact Jeton registered name and email address to your Trustpilot profile.
- Connecting with our Support Team through the 24/7 Live Chat feature on our website.
We look forward to receiving your details so we can resolve this promptly.
Best regards,
Jeton Support Team
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