Significant Time, Significant Cost, No Successful Launch
My experience with Nium was disappointing and ultimately very costly.
My company spent more than a year integrating with Nium's platform. During that time, we encountered repeated onboarding delays, technical issues, inconsistencies between testing and production environments, documentation challenges, and extended response times. Despite continued engagement with Nium's technical and management teams, we continued development in reliance on the relationship and invested significant time and money into the integration.
In October 2025, Nium suspended and then terminated our access to its platform.
We subsequently filed an arbitration claim seeking recovery of approximately $70,000 in documented development and integration costs. After a lengthy arbitration process, the arbitrator ruled in Nium's favor on the contract claims, and I respect the outcome even though I disagree with it.
However, there are a few facts that prospective customers should know:
• Nium sought approximately $40,000 in attorney's fees from us during the arbitration.
• The arbitrator denied Nium's request for attorney's fees in its entirety.
• The arbitrator specifically found that we did not act in bad faith in bringing the case.
My takeaway is that prospective customers should carefully evaluate Nium's technical readiness, onboarding process, responsiveness, documentation quality, and long-term commitment to the relationship before investing significant development resources. Based on my experience, substantial time, effort, and expense can be incurred before a platform is fully operational, and businesses should ensure they are comfortable with that risk before proceeding.
This was my experience. Others may have different experiences.
Never take this Card because this card is not accepted many of the places or restaurant and ATM withdrawal has charged many of the ATM. Site of the card has not shown transaction on Mobile immediately.
Relay recently switched to using NIUM as its partner for international payments. NIUM has taken over 2 months to review business applications to receive international payments on its platform. In that time, countless businesses like mine have been unable to invoice their international clients.
I went into this year with my main source of revenue being a contract with a UK-based client. I haven't been able to invoice them for 3.5 months' worth of work. That's thousands and thousands of dollars in backed-up revenue, directly impacting my small business's liquidity and threatening its viabiliity.
I don't have direct contact with NIUM, but if this is how they handle an integration with a major business opportunity like international payments for Relay, I can't imagine how they handle one-off issues.
I'd give negative stars if I could.
I not suggest to make deal with this company because I send many time emails and i try to connect with anyone working in this company on the LinkedIn they look my email not response is this real company and there is no contact number to make call
Truffa !
Ti aprono il conto dopo tutte le verifiche , ti fanno pagare per l’apertura e poi al primo pagamento ti bloccano i fondi senza motivo ( nel mio caso 560.000 Euro ) e poi non rispondono ne danno motivazioni .
Sto attuando una causa legale nei loro confronti per gli ingenti danni creati alla mia azienda .
USDC
