Held funds / Uncredited SOL Deposit - Ticket unresolved after days
I transferred SOL to Alchemy Pay’s gateway for an order that expired on BUFF.Market. The transaction was fully confirmed on-chain, but the funds were never credited nor refunded.
Support keeps sending automated copy-paste replies without giving any solution. I have already provided all blockchain proofs and wallet details via ticket/email.
Please have a supervisor review my open ticket and process the manual refund immediately.
UPDATE (Aug 6): Still no refund and no human response after several days. Alchemy Pay’s support email keeps sending the exact same automated bot response. Funds (0.849 SOL) are still held at their deposit address 6WLSF5WX8uQtRJHSQcfrvddiKjdZhFSH5Ku7LUS4freV.
Alchemy Payment is a major fraud and scam. Two days ago, I made a payment to purchase TRX, but no TRX was credited to my wallet. I provided them with my transaction ID, UTR number, bank statement, and video proof of the transaction, but I have not received any proper response from their side. They are very big scammers.
Very poor experience with Alchemy Pay.
I attempted to buy 75 USDT through Alchemy Pay on two separate occasions. The UPI payment was successfully deducted from my bank account, but the USDT was never credited to my wallet.
I submitted all the evidence requested by the support team, including payment proof, bank statement, transaction details, and a payment video. Even after providing everything, the issue remains unresolved and support responses have been extremely slow.
Customers should not have to wait this long when their money has already been deducted. This has happened more than once, which makes the service difficult to trust. I expect Alchemy Pay to investigate these transactions and either deliver the purchased USDT or issue a refund immediately.
Very disappointing experience.
1 Star.
Customer service are super responsive and prices are cheap compare to others
公式返信
Thank you so much for your positive feedback! We are delighted to hear that our support team responds promptly and you find our pricing competitive.
We will keep working hard to deliver reliable service and appreciate your trust in Alchemy Pay.
Geld kam angeblich nicht an, Refund nicht möglich, Bank sagt Geld ist angekommen, das ist Betrug.
公式返信
We sincerely understand your frustration regarding this transaction discrepancy, and we take all fund-related complaints extremely seriously.
To conduct a thorough investigation, please reach out to our support team via support@alchemypay.org and provide your order number together with payment proof. We will follow up promptly and assist you accordingly.
We stand ready to assist you fully once we receive the required information.
Franchement beaucoup de mauvais avis mais des transaction rapides un support a l’écoute je recommande
公式返信
Thank you so much for taking the time to share your honest feedback.
We are pleased to hear your transactions were processed quickly and our support team was attentive to your needs.
We acknowledge that mixed reviews exist online, and we continuously work to improve our service experience for all users.
Please feel free to reach out if you need assistance in the future.
We take your feedback seriously. To look into your concerns fully, please reach out to our support team at support@alchemypay.org and share your order reference and relevant details.
We always put user security first and strive to safeguard every customer’s legitimate interests. Once we receive the required information, our team will review your case carefully and assist you to resolve this matter.
I use this gateway to transfer funds to buy crypto they require ref num to be filled up. I paid and when i came back to put ref num the page was crashed webpage not available. And crypto was not ctedited to my account. I tried to contact but no response customer support disgusting. I waited 9 hours to talk to an agent but no one showed up.. I felt disgusted. They marked the transaction as cancelled but no refund. Nothing. What kind of scam is this???
Update: got my refund though after a lot of mails and a hell lot of patience. Atleast they dint scam.
公式返信
We are sorry to hear about your frustrating experience. We take every customer complaint seriously.
We cannot identify your transaction based solely on this public review. Please contact our support team at support@alchemypay.org and share your order reference together with relevant payment proof. Our team will conduct a thorough review once we receive the required information.
ABSURD AND ILLEGAL PRACTICES - UNLAWFUL RETENTION OF FUNDS
Avoid at all costs. I made a SEPA Bank Transfer on April 27th. The funds were received by their bank (Unlimit EU Ltd), yet they refuse to deliver the service.
Worse: Their support is a loop of incompetent bots asking for ILLEGAL AND IMPOSSIBLE documents. They are demanding a "photo of myself holding the payment card" for a BANK TRANSFER. There is no card!
I have already provided my ID and a Selfie, but they keep stalling with these nonsensical requests to avoid refunding me. This is a clear case of fraudulent retention of funds. I have initiated a SEPA Recall via Revolut and filed a formal complaint with the CySEC.
They ignore proofs, ignore bank statements, and ignore logic.
公式返信
We sincerely appreciate you sharing your experience. We take all payment-related concerns very seriously.
We cannot identify your transaction solely from this public review. Please reach out to our support team at support@alchemypay.org and provide your order reference number together with your transaction documentation.
Our team will conduct a full review once we receive the required information.
User safety remains our top priority, and we aim to clarify this matter thoroughly with you directly.
SCAM site they take your funds and dont give you crypto they try to buy time dont use it
公式返信
We take all customer feedback extremely seriously.
Please reach out to our support team at support@alchemypay.org and share your Order ID. Our team will conduct a thorough review once we receive your request.
User safety remains our top priority, and we stand ready to assist you.
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