注意:当該カードの決済サービスは2026年2月3日をもって停止されました。これにより、既存のすべてのCEX.IO Cardおよび新規カードの申し込みが影響を受けています。この措置は、提携先である決済機関Quicko sp. z o.o.の決済機関としての認可が、ポーランド金融監督局によって取り消されたことに起因します。現在、カードによるオンライン・オフライン決済やサブスクリプション(継続課金)の支払いは利用できず、新規カードの発行も停止されています。なお、返金、取引の取り消し、および異議申し立て(チャージバック等)については、引き続きカードブランドの規定に基づき処理されます。
CEX.IO: Trade & Buy Crypto Google Play review - 3 star
I need help with the verification process, verification fail and I don't know why. nothing is wrong with my region, pic is clear of my id card, at first it says the lighting is too bright so I did it over again and that message didn't popped up and I'm still getting verification fail.
公式返信
Hello, sorry for the trouble with verification. This may happen because of image quality or a document mismatch, even if the reason isn't clearly shown. Please contact our support team at https://support.cex.io — they'll help review your documents and get this resolved.
CEX.IO: Trade & Buy Crypto Google Play review - 1 star
I can't get access to my funds,I can't withdraw my funds from cex.io...can you assist me accordingly.even today after they changed to new addresses I can't get access to my money ..this is a criminal entity.customer service is not responding
公式返信
Hello, we understand how frustrating this is. As a regulated platform, your funds are safe. Please keep on communicating with our support team at https://support.cex.io — they'll guide you through the process and help resolve this.
CEX.IO: Trade & Buy Crypto Google Play review - 1 star
They take your money and hold it for well over a week to gain interest on it but claim it's for your own safety and to protect your assets...... What a joke they basically steal your money and then pay you back 8 or 9 days later. There is no instant trading unless you trade for other coins within the app you can't send any Bitcoin to any outside wallet or withdraw your money it's basically stuck on the app till they get their tiny bit of interest of you. Don't use this app they are thiefs.
公式返信
Hello, we're sorry for the frustration. Any holding periods are part of standard security measures, not for any other purpose. As a fully regulated company, we don't withhold funds improperly. Please contact our support team at https://support.cex.io for help with your specific case.
CEX.IO: Trade & Buy Crypto Google Play review - 1 star
دوستان کسی میدونه اگه احراز هویت نخواد موقع برداشت سنگین گیر نمیدن به سرور و آی پی؟ آدم استرس میگیره سرمایش خدایی نکرده بپره
公式返信
Hello, we're sorry for the frustration with this situation. Regarding authentication or withdrawals, please contact our support team at https://support.cex.io — they'll be glad to help.
CEX.IO: Trade & Buy Crypto Google Play review - 2 star
app is malfunctioning again because of its inconsistent performance i will rate it a permanent 2 stars.
公式返信
We are sorry for the inconvenience. Please check our help center at https://support.cex.io/en/ for troubleshooting steps, or reach out to our support team directly, and they'll help resolve the issue.
CEX.IO: Trade & Buy Crypto Google Play review - 1 star
feels to be a scam. I am verified and provided all docs of legal income over years. withdraw does not work. I ask them each few months when it will work. last time they removed support button from the interface all together. I lost my funds.
公式返信
Hello, we understand your frustration. As a fully regulated company, any unlawful action on our part is excluded. Please keep in touch with our support team at https://support.cex.io — they're committed to resolving your withdrawal issue.
CEX.IO: Trade & Buy Crypto Google Play review - 1 star
horrible app will have of your money and give you the run around
公式返信
Hello, we're sorry to hear this. Please contact our support team directly with your account details so they can look into your issue and help resolve it as quickly as possible.
CEX.IO: Trade & Buy Crypto Google Play review - 1 star
A horrible experience. They charged me $6. Both ways deposit and to send. And now they I holding my money that I sent after I got charged all that money I just deposited 40 bucks total minus 12 they are charging more than 25 percent on fees
公式返信
Hello, we're sorry for the frustration. Our fees are listed transparently at https://cex.io/limits-commissions for your convenience. Regarding the issue with your funds, please contact our support team for assistance.
CEX.IO: Trade & Buy Crypto Google Play review - 1 star
worst app when it comes to deleting your account, I have to contact their support team and answer 10 questions why I want to delete my account🤌🤌 please go through this list of 5 selections before you can get to requesting account deletion🚮🚮 I created the account within 10mins, why does it have to take 30 days to delete the account🚮🚮🚮🚮🚮🚮🚮🚮🚮
公式返信
Hello, we're sorry about your experience. Deletion steps and timelines are in place for security reasons. For help, please contact our support team via https://support.cex.io/en/
CEX.IO: Trade & Buy Crypto Google Play review - 1 star
So at first I was surprised at the platform and it's interface, makes everything very easy to understand. but after signing up and making a deposit of almost $1000 from my card, I have not been able to withdraw anything. and the customer support is really slow at responding, and the instructions they provide to withdraw does not match the options the app displays! you can't send crypto to anyone.it doesn't allow you!
公式返信
You can find withdrawal guides at https://support.cex.io/en/ or work directly with our support team — they'll help resolve this as soon as possible.