Trustee Card 是 Trustee Plus 託管式加密錢包內建的 Visa 預付卡。使用者可將 USDC 或 USDT 轉入獨立的卡片餘額,在接受 Visa 的線上和實體商家消費,並透過 Apple Pay 或 Google Pay 完成行動支付。現行虛擬卡以美元為基礎幣別,不收取消費手續費和維護費,並依 Visa 匯率自動換算為當地貨幣;實體卡目前暫停發行。該產品適合居住在歐洲經濟區、希望將穩定幣用於日常消費的使用者。
They have frozen the $2,000 I transferred to their wallet and are demanding proof of the source of these funds. After receiving this proof, they are now focusing on transactions made two months ago and demanding proof of the source of those funds as well.
After I provided proof for those transactions, they told me they want me to record a video explaining the source of the funds for each of the more than 15 transactions—transactions that took place a long time ago and which they had never asked about before.
They’re doing EVERYTHING they can to steal your money. And rest assured, they will do it.
They are SCAMMERS!!!
Шановна підтримка, я не можу з вами зв'язатися, так як мені показує, що пішло щось не так.я вже довгий період не можу вам написати а мій акаунт заблоковано. Коли я натискає на підтримку, то мені просто не відкриває сторінку а показує " вибачте, щось пішло не так " і вже це триває довгий період. У мене акаунт заблокований і без вашої служби підтримки я нічого не можу зробити. Будь ласка, відреагуйте і на дайте можливість зайти до акаунту
**Titl**Title: $1,000 to scammers was fine. My $250 gets blocked.**e
**Title: $1,000 to scammers was fine. My $250 gets blocked.**
My experience with Trustee Plus is extremely disappointing and, frankly, absurd.
Previously, I transferred approximately $1,000 through their service and later discovered that the recipient was a scammer. When I contacted Trustee about the situation, there seemed to be no comparable level of scrutiny, no meaningful protection for me as a customer, and no successful recovery of my money.
Now the situation is completely reversed.
I received approximately $250 of my own legitimately earned money as payment for a service, and Trustee Plus immediately subjected the transaction to an AML review. They requested extensive additional evidence and documentation that I simply do not have.
I explained the circumstances. I even stated that the client had changed their mind and that I was completely willing for Trustee to return the entire $250 to the ORIGINAL SENDER.
Yet the money remains blocked.
So when approximately $1,000 of MY money was sent to scammers, I did not see this extraordinary level of protection or investigation.
But when I RECEIVE approximately $250 for legitimate work, suddenly there is an extensive AML investigation, numerous demands for evidence, and I cannot access my money. Even my request to simply return the funds to the original sender has not resolved the situation.
How is this supposed to protect the customer?
I understand AML requirements and I am not asking Trustee to ignore compliance rules. If they cannot approve the transaction, then RETURN THE MONEY TO ITS ORIGINAL SOURCE.
Keeping the funds inaccessible while refusing to provide a practical way to resolve the situation is unacceptable.
At this point, I have lost approximately $1,000 in the previous scam incident, and now another approximately $250 is inaccessible due to this AML review.
I expect Trustee Plus to provide a concrete solution: release the funds or return the full amount to the original sender.
If Trustee resolves this and returns the $250, I will update this review. Until then, based on my personal experience, I cannot recommend this service.
I received a payment of approximately $250 for a service. Trustee Plus blocked the funds and initiated an AML Transaction Review.
Support requested additional proof regarding the origin and purpose of the payment. I explained the situation and informed them that the client had decided not to proceed with the service and requested a refund. I have clearly stated that I have no objection to returning the full amount to the original sender.
However, the issue remains unresolved. I cannot access the funds, and the money has not been returned to the original sender either. Support simply states that the review cannot continue without the requested information.
I understand the necessity of AML procedures. However, if Trustee Plus cannot approve the transaction due to its compliance requirements, I believe the reasonable solution is to return the funds to the original sender rather than keep them blocked indefinitely.
I am asking Trustee Plus to either complete the review and release the funds or return the full amount to the original sender (Return to Source).
If the issue is resolved and the funds are returned, I will update this review accordingly.
Крайне негативный опыт сотрудничества с Trust Wallet Plus. Считаю, что компания использует недобросовестные методы работы с клиентами: мои личные средства были заблокированы, а получить к ним доступ оказалось практически невозможно.
Вместо понятного и прозрачного решения вопроса клиент сталкивается с постоянными требованиями и препятствиями. Считаю такую практику недопустимой, особенно когда речь идёт о личных денежных средствах граждан.
Будьте осторожны и внимательно проверяйте условия работы компании и возможность вывода средств до передачи ей своих денег. Лично я остался крайне недоволен и не рекомендую Trust Wallet Plus.
У меня нет претензий к карте, но p2p тут полнейший скам. Человек может сказать что отправил деньги, а по факту нет. И вы никак ничего никому не докажете
Вже минуло 11 днів як я не можу додати карту в Apple Pay технічна підтримка відписує просто якісь випадкові повідомлення для того щоб не був порушений SLA. Якщо плануєте користуватися додатком звикайте до таких відповідей: Чи можу Вам ще чимось наразі допомогти? Якщо у вас з’являться додаткові запитання — ми завжди поруч!
Бажаємо вам гарного дня 😉 це замість вирішення проблеми по суті і так по колу