Change Card

Spokojenost se zákaznickou podporou- p. Vašek

S aplikací Change jsem byla celkově spokojená a její používání mi vyhovovalo. Co mi ale vadí, je poměrně vysoký poplatek za pasivní vedení účtu. Krypto jsem si chtěla pouze dlouhodobě držet a neaktivně s ním neobchodovat, takže mi tento poplatek přijde jako nevýhoda. Při výběru krypta jsem navíc narazila na komplikace, se kterými jsem si sama nevěděla rady. Tady bych ale chtěla opravdu vyzdvihnout zákaznickou podporu, konkrétně pana Vaška. Velmi ochotně mi pomohl a přesně mi poradil, jak postupovat, abych mohla své krypto vybrat a zároveň o něj nepřišla. Velmi oceňuji také jeho osobní přístup – když ode mě týden nedostal zpětnou vazbu, sám se připomněl a zeptal se, jestli se mi výběr podařil. To mi přišlo opravdu nadstandardní. Komunikace pana Vaška byla po celou dobu perfektní – rychlá, ochotná, srozumitelná a především lidská. Za jeho pomoc a přístup jsem mu opravdu moc vděčná. Celkově tedy mám s Change dobrou zkušenost, jen bych uvítala nižší poplatek za pasivní vedení účtu. Zákaznická podpora v čele s panem Vaškem pro mě ale byla jednoznačně velkým plusem.

liers, withdrawals take very long time. they lied about faster future withdrawals but still takes hours. hidden fees - 20 euro per month. overall it was better years ago, now its the worst exchange you could use. AVOID AT ALL COST!!!!

I am extremely angry at Change Invest

Avoid like the plague! I bought cryptos on their platform, at the time some cryptos like ChainLINK could not be exported from their platform so I exported what could be exported to external wallets and keep the unmovable ones on their platform, with the purpose of riding the low and quiet times, waiting for prices to raise again to start trading again. BIG MISTAKE! Then these pirates at Change Invest changed their Terms and Conditions through the back door, no warnings, buried and hidden between pages of legalese they justified themselves the right to start sell my -low valued- LINK at the tune of €20 month. So they sold my LINK at the worst possible time, when prices were down. Before they could sell it all I found out by accident what piracy they were doing, immediately I sold all LINK to BTC to be able to export my assets from Change Invest. I lost a fair amount of at the time extremely low valued LINK. I vow to never ever use this platform again, and warn everybody about them! The cherry on top: After that they contacted me and demanded from me that I have to give them detail explanations what I had done with the cryptos I bought on their platform, no privacy. No other crypto platform has ever asked me that. It is nobody's business what I do with my crypto funds. Another reason to avoid this platform. Update: to their reply "all customers were informed multiple times, including reminders before the fees were applied". They send out only generic emails that they are 'updating their T&C' and a link, that was it, nothing more. No big or visible warning. Deeply hidden in the long legalese text was their new predatory fee implementation. Almost nobody read that, see all the other one- and two-star reviews here. They never apologized nor made amends and to this day keep up the fiction that they informed their customers.

Awful app

Awful app, 20eur monthly inactivity fee, almost impossible to make transactions as wallet verification process is consistently bugged or unavailable, customer support is non-existent or AI, I waited 2 hours to get human assistant without any answer and then some AI apology :D. Just a terrible product, stay away.

Stealing your funds

Initially it was a good app, but later they started taking funds from our wallets masking it as a inactivity "service fee". No warning, nothing. I lost 150 Euro to these thieves. If you dont have fiat, they will sell your crypto automatically! Edit: leaving aside the fact that charging 'inactivity fee' of 50 euro is at least shady, sending some random email saying that you are updating your 100-page long T&C is not the same thing as clearly notifying your customers that you will take their funds from their account!

My honest advice to anyone…

My honest advice to anyone considering to create an account on ChangeInvest: RUN AWAY!!! This is the worst company related to finance/investing I ever hit! We bought crypto back in 2021 - SOL, DOT, ADA. It was not possible to withdraw any of these, so we kept them on ChangeInvest (even though there were promises that in the future it would be possible). That was a huge, huge mistake! In 2023 or so they introduced "Passive Account Maintenance Fee" and sold all our crypto we had there - charging 20 EUR MONTHLY!!! All our crypto is gone now, they stole everything!!! I hope they will go bankrupt to stop stealing from people!!! Never had such a bad experience elsewhere!

Kunagi oli võimalik kasutada ka arvutis…

Kunagi oli võimalik kasutada ka arvutis browser varianti kas ja millal on see jälle võimalik või kas seda ei tule enam ja kui ei siis miks?

Forgotten login

I appreciate so much support and quick answears from Mr. Vašek. With his guide i was able to quickly change my forgotten e-mail, password and other setup in aplication, so Im trihlled to start buying the dip on crypto market. HODL 💪🏻

La atencion al cliente es muy buena…

La atencion al cliente es muy buena rapida y con todas las explicaciones Seguid así felicidades.

All the 5 star reviews must be fake

All the 5 star reviews must be fake. They are snake businessmen, unethcical, stay away. They steal your money with absurd hidden fees and are using false advertisement. They send me ONE email about changing their T&C, even though they claimed they sent 6... An then completely emptied my account by selling my crypto that I was holding. Awful people, I really hope this business will go down soon and all the people in the management will get what they deserve.