Fizen Card

Hello Bashir Shehu Abubakar, thank you for your feedback. We are truly delighted that you had a wonderful experience using Fizen! Your positive encouragement inspires our team to keep upgrading our services every day. If you ever need assistance or have great ideas to share, please reach out via in-app Live Chat or directly at Cs@fizen.io!

Hello Dmitrii Gorbatenko, thank you for your feedback. We sincerely apologize for this bad experience. Could you please share more details about which feature is not working so our technical team can fix it as soon as possible? Please reach out to us at Cs@fizen.io or via Live Chat on the Fizen app so we can support and resolve this for you!

Hello David Bryant, thank you for your feedback. Crypto swap fees fluctuate with market conditions and are not fixed. You can also easily top up your virtual card using USDT or USDC. We would love to assist you directly, so please contact us at Cs@fizen.io or via in-app Live Chat so we can resolve your issue and improve your experience!

Hello Willenium, thank you for your feedback. We sincerely apologize for the lack of clear communication regarding your Fi-points after the program ended. We want to make this right for you, please reach out to us at Cs@fizen.io or via Live Chat on the Fizen app with your account email so our VIP support team can verify and assist you directly!

Thank you so much for your support and trust in Fizen 💚 We're delighted to hear that Crypto Card and QR Pay made your travels easier and more comfortable. That's exactly the experience our team strives to create every day. Your continued support means a lot to us and motivates the entire Fizen team to keep building better products for travelers and crypto users worldwide. We truly appreciate having you as part of the Fizen family 🌍✨

Thank you so much for this incredible review - reading this truly made our whole team smile 💚 “Top 1 travel hack in SEA” is honestly one of the best compliments we could ever receive. The fact that Fizen became part of your family trip experience means a lot to us. We especially loved hearing about your 9yo enjoying the payment experience! That is exactly the kind of future we hope to build - Where travel payments feel simple, fun, borderless, and natural for everyone in the family. Sending a little USDT to each family member so they can scan and pay independently is such a smart use case, and you perfectly captured one of the biggest pain points of travel in Asia: leftover cash and coins after the trip. We built Fizen to remove exactly those little frictions so travelers can focus on enjoying memories instead of worrying about payments. Thank you as well for trusting Fizen during your journey across SEA. Your support motivates our entire team every single day to keep improving the product, expanding acceptance, and making crypto spending truly useful in real life. We hope you continue discovering more amazing places with Fizen by your side, and hopefully inspire many more travelers around you to experience a smoother way to travel too ✈️🌏 Thank you for being part of this journey with us! Love,

Thank you so much for your support and kind feedback 💜 We’re grateful to have you with Fizen Super App!

This review touched our hearts deeply. Thank you for taking the time to write such a thoughtful and personal message about your experience with Fizen 💜 What you described is exactly the culture we strive to build every day at Fizen - not just a payment app, but a team of real humans genuinely showing up to help travelers when they need it most. We are especially grateful for your kind words about Ben and our support team. We will absolutely share this with them internally. Stories like yours remind us why customer support is never “just support” sometimes a small action during travel can completely change someone’s day, reduce stress, and restore trust. The story about helping with gas fees and even the "Bánh mì" moment honestly made many of us emotional. As you said, it was never about the amount, it was about kindness, honesty, and being there for someone in an unfamiliar place. Those are values we care deeply about as a company. Thank you as well for openly mentioning that the app can sometimes be buggy. We truly appreciate honest feedback because it helps us improve faster. What matters most to us is making sure users always feel supported, heard, and secure. Protecting user funds and continuously improving stability will always remain our top priorities. Your recommendation to crypto travelers visiting Vietnam and SEA means more than you know. Reviews like yours help new users feel confident trying something new, and they inspire our entire team to keep pushing forward. On behalf of Ben and everyone at Fizen: Thank you for your trust, your patience, and your kindness toward our team! Customers like you are the reason we love what we do. We can't wait to welcome you again on your next adventure in SEA 🌏✨

Thank you so much for your wonderful review and recommendation! We are incredibly happy to hear that Fizen became your travel companion during your trip to Hanoi and Ha Giang. Those are beautiful places, and knowing you could enjoy the journey without worrying about payments is exactly what we hope to achieve for every traveler visiting Vietnam. It’s amazing to hear that you were able to set up QR Pay before the trip and use it smoothly across stalls, restaurants, and local shops. One of our biggest goals at Fizen is helping travelers experience local life more naturally and conveniently - just scan and pay like a local, without needing to constantly exchange cash or worry about complicated payment methods. We are also very glad you found the rates competitive compared to other options. We work hard behind the scenes to make crypto spending practical, transparent, and cost-efficient for real-world travel. Thank you again for trusting Fizen during your Vietnam adventure and for recommending us to other travelers. Support from users like you helps our community grow stronger every day. We hope Fizen continues to accompany you on many more journeys across Vietnam and Southeast Asia. Safe travels and see you again soon 😇😇

Thank you so much for your support and your 5-star review 💚 Simple words like “The app is great” genuinely mean a lot to our team because behind every smooth payment experience is a group of people working hard every day to make Fizen faster, easier, and more reliable for travelers and crypto users around the world. We’re very grateful that you chose Fizen and had a positive experience with the app. Your support motivates us to keep improving and building even better features for our community. Thank you for being part of Fizen. We hope to continue making your payments and travels smoother every day ✨✨