Jeton Card

Very poor customer service.

Very poor customer service.. holding my funds for one year....very poor site

Following the latest app update, my existing cards were removed, and I was asked to pay for a replacement. This is disappointing, as the change was not initiated by me. Customers should receive a clear explanation of such changes and any associated fees. I request that Jeton review the replacement charge and provide a fair resolution for affected users.

Scamming by name of the update

Today i logged in and saw new interface and my old card is gone. I tried to have a card but they are charging for it. Absolutely ridiculous. I tried to contact the support chat and they are saying this happened for new update. They just scammed people by the name of the update. Worst experience and not recommending for sure.

Unresolved card failure and robotic support - Tickets #3089695 and #3090184

My Jeton card is completely broken and declining everywhere, including major merchants. To make matters worse, the crypto conversion/exchange feature within the app is also throwing errors, leaving my funds totally trapped. I have opened multiple tickets (#3089695 and #3090184), but the customer support team has done absolutely nothing to help. Every single response I receive is a generic, robotic auto-reply saying they are working on a fix, with zero real progress or actual updates. This is extremely frustrating. I expect an immediate technical review of my account from a human specialist, not another automated template. Fix this ASAP!

Dizzy service provision and response

Hi…. Everything was well till you upgraded your app I’ve been through so much trying to get my account to work as before. First I had to pay for replacement virtual card which you said I would get for free after the update. The physical card which I bought only worked for a couple of weeks until the update and now I can’t even add it back it just tells me it failed despite a “2031” expiry. The virtual card replacement which I later paid for took me days to get because your app will tell me to complete verification and when my account is verified. I have emailed every address I could get online and no response in over two weeks. My crypto balances do not show in app at all. I understand after system upgrades some things may not work well but why ignore and mistreat your clients while causing them a great deal of inconvenience and losses. So basically from my understanding now, the cards can be cut off whenever you feel and I’m forced to pay again to get other cards despite the expiry dates written on them. How are we supposed to trust you with any money at all if this is how you treat us? Customer I.D - 7967197307

Tragedia nie portfel

Tragedia nie portfel, złożyłem natychmiastowy depozyt za pomoca revoluta a po 15 godzinach dalej nie ma pieniędzy. Wysłałem im wszystkie screeny a oni na chacie wysyłają mi tylko automatyczne regułki ze ich TEAM nad tym pracuje. ZDECYDOWANIE ODRADZAM

⭐ 1/5 – SCAM ALERT! AVOID JETON PAY! My account is fully verified, yet payments fail everywhere, wallet exchange doesn't work, and my withdrawal is still missing. Even my new Virtual Mastercard is useless! Many users report the same issues. Jeton keeps promising solutions but never fixes them. I strongly believe this service is a scam. DO NOT DEPOSIT YOUR MONEY!

Ständig neue Updates und Kreditkarten, 300€ verschwunden

Ständig neue Updates und Kreditkarten. Nun seit den letzten update habe ich auf cryptowährung im Wert von 100 Euro kein Zugriff mehr. Rückerstattung auf die alte Kreditkarte kommt auch nicht an trotz aller benötigten Informationen an das Support. Es sind über 300 Euro die futsch sind und der Support kümmert sich um nichts!!!

Posiadam konto w jeton wallet od ponad…

Posiadam konto w jeton wallet od ponad 5 lat wszystko było ok do ostatnie aktualizacji koło 10 października. Od momentu aktualizacji nie mogę się zalogować do konta. Podczas logowania na numer telefonu przychodzi kod ale w następny kroku nie przychodzi kod na email. Wpisuje prawidłowe dane. Próbuje ze strony,aplikacji dziesiątki razy i bez zmian. A na suporcie zerowa pomoc tylko odśwież, spróbuj później a to ewidentnie problem po stronie jetona. Wygląda na to że zostało naprawione. Dzięki team jeton.

BE CAREFUL!!! Before the 12 October migration of jeton, I had a physical card that got deactivated shortly after. When I contacted them, they informed me that these cards are currently unavailable to be linked and will notify me when they become available again. On October 12th, they cancelled all our virtual and physical cards, including those we'd paid for, promising a free virtual card after the migration in every single email. When I contacted them, today they told me we have to pay for it.