Krak Card

Hi Christian, Your deposit and transfer limits are dynamic, adjusting automatically over time based on your account history, usage patterns, and verification level. We understand your concerns regarding information you've read. Before anything else, we would like to assure you that we never restrict or close accounts for no reason. The unfortunate reality of the crypto industry is that it attracts scammers and fraudsters. Many of the accounts that are restricted or closed are often involved in fraudulent or illegal/prohibited activities. The nature of the online media often hides the truth from spectators - many of these cases that we've investigated in the past were found to be engaged in illegal activities. FUD is easiest to spread, clients who use their Kraken account daily without problems typically don’t post about their positive experiences, which can make closures seem more frequent than they are. Let us know if you have any further questions, Krak 🐙

Hi Jonathan, Account restrictions are usually applied for security or compliance reasons, and we do not take these actions lightly. While account restrictions can prevent certain activities like buying, selling, or withdrawing, your funds are not at risk and will remain in your account until the issue is resolved. Please get in touch with us so that we can review your case and provide the necessary assistance: https://support.kraken.com/hc/en-us/articles/201351886 We're committed to resolving your issue, Krak Support 🐙

Happy to see you enjoy the ease of use. Thanks for the review 😊

Thanks for flagging this, Toderel. We hear you and we'd really like the chance to help get that sorted for you. Please reach out via our live support or our official social channels and we'll dig into it from our side. This article can also help for 2fa issues: https://support.kraken.com/articles/201889308-i-can-t-sign-in-to-my-account- 🐙

Hi Anna 👋 Thank you for sharing this, we really appreciate the honest feedback and totally get how frustrating this can be. Just a couple of things that might help: the wide spreads and low volume you're seeing tend to happen with smaller, less popular coins, this comes down to overall liquidity for that specific asset rather than something we control on our end. Also, good news, you don't have to use market price! If you switch to a limit order instead, you can set the exact price you're comfortable buying or selling at, rather than accepting the current market rate. If you let us know which coin(s) you've been trading, we'd love to take a closer look and see if there's anything else going on.

Hi Rus 👋 Thank you for bringing this to our attention. We completely understand your concerns. One of our specialists has already reached out to you via email, and we're currently waiting for your response. Please review the email carefully and follow the instructions provided so the team can proceed with the next steps. We appreciate your cooperation and look forward to getting this moving for you.

Hi Moe, we please ask that you get in touch with us so that we can assist you where needed: https://support.kraken.com/hc/en-us/articles/201351886 We are looking forward to hearing from you, Krak Support 🐙

Bonjour Gilbert, veuillez nous contacter afin que nous puissions vérifier si votre compte est retenu ou restreint et vous fournir l’aide nécessaire : https://support.kraken.com/fr/articles/201351886 Nous avons hâte d’avoir de vos nouvelles, Soutien 🐙 au Krak

Thanks! Feel free to let us know what it would make it a 5-star experience, our Support Team's here 24/7! 💜