Bybit Card

No substantive answer for >3 weeks

Account frozen for 3 weeks over a single incoming deposit — no response from Compliance On October 6, my account was fully restricted (trading and withdrawals) right after I received a single USDT deposit — a repayment of a personal loan from an acquaintance. I had no control over the source of the funds and had no prior issues on Bybit. On October 8, I voluntarily submitted all supporting evidence: the transaction hash, the sender's withdrawal history, our correspondence, and an explanation of the purpose of the transfer. Support confirmed that no further action is required from me. Since then, my case has remained "under review" with no timeline and no decision, and every chat reply is a template. I fully understand the need for AML checks, but leaving a customer with no access to their funds and no communication for weeks is not acceptable. I kindly ask the Bybit team to review my case and provide a decision. Case IDs: 27737570, 27841986

I never seen a more useless app

I never seen a more useless app, u banned my account without any reason whatsoever.

good app and good

Bybit Account Frozen for 70 Days - 40+ Days Since Escalation with No Update

My Bybit account has been frozen since August 18. On September 15, Bybit confirmed that my case had been escalated to the Senior Compliance Team. Since then, I have received no updates, and my case remains unresolved. I expect Bybit to provide a clear update on my case, explain the reason for the continued restriction, and give me a concrete timeline for resolution. This matter has already taken far too long, and I’m kindly asking Bybit to take action without any further delays. UID: 319036883 Compliance Appeal ID: 01M0HC7T10VXP870K15F7MHVXX

it is very reliable

Funds frozen since June 19. Zero actions. Return my money and close the account.

Account restricted since June 19. Case has been sitting with zero real actions for months.UID: 101229696 Case ID: 27789505No proper responses, no progress, no decision. Just silence and template replies.Return the funds and close the account. This has been dragging on long enough.

Bybit froze my funds and refuses to provide any legal explanation

Bybit froze my funds and refuses to provide any legal explanation Bybit has frozen my account and blocked withdrawals without providing any specific reason. They have not requested a single document or any additional information from me. Despite repeated requests, Bybit refuses to identify the legal entity operating my account, disclose the applicable jurisdiction, or explain the legal grounds for the restrictions. The company also refused to provide a substantive response to my formal pre-litigation complaint. Customer support only sends generic copy-paste replies claiming they have no information. I was given November 30 as a tentative date for completing the review, while my funds remain inaccessible and I face real financial consequences. I am now preparing legal action against Bybit, including a claim for compensation for any financial damages resulting from these restrictions. All correspondence, refusals to provide information, and documented losses will be preserved as evidence. A reminder to everyone: a company's Terms of Service do not override applicable law. Contractual clauses limiting liability are not automatically enforceable, particularly where they conflict with mandatory legal provisions. Be extremely cautious about trusting Bybit with your money. Apparently, accessing your own funds can become a matter of waiting indefinitely, with no transparency or meaningful accountability. I have also filed a formal complaint with the Financial Services Authority of Seychelles (Seychelles FSA), requesting an investigation into the legality of Bybit’s actions, including its prolonged restriction of access to customer funds and the enforceability of the clauses in its Terms of Service that purport to disclaim liability for such restrictions. I also intend to file complaints with other relevant financial regulators, as Bybit has repeatedly refused to disclose which jurisdiction governs my account and, more importantly, the exact legal entity responsible for operating it. This lack of transparency makes it extremely difficult for customers to determine which regulatory authority has jurisdiction and how they can effectively exercise their legal rights. IMPORTANT: If Bybit has frozen your funds for weeks or months without a clear resolution, please contact me on X @holamugiwara Especially if you've experienced financial losses as a result. I want to bring affected customers together, collect documented cases, and pursue coordinated legal action against Bybit. UPD: I have submitted a formal complaint to VARA, requesting a review of the legality and enforceability of Bybit’s current Terms of Service, particularly provisions that seek to disclaim liability for losses resulting from frozen funds. I have also requested a comprehensive investigation into the justification for restricting access to customer funds and Bybit’s refusal to accept responsibility for the resulting financial consequences.

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