Refund Policy
Subscriptions, cancellation and refunds
This policy covers UCard Radar Pro and Business subscriptions. It explains where you pay, how to cancel renewal and when you can ask for a refund.
Last Updated September 28, 2026
At a glance
- How you pay
- Web subscription, sold by CreemCreem, as Merchant of Record, takes the payment, issues the receipt and handles tax.
- Renewal
- Renews monthly or yearlyYou are charged at the end of each billing period until you cancel.
- Cancellation
- Cancel any time in your accountRenewal stops, and you keep access until the end of the period you paid for.
- Refunds
- Checked case by case, returned through the original channelA request is not an approval; when the money arrives depends on the payment channel.
Where your order was paid
Refunds are carried out by whoever took the payment. Check your receipt or your account’s billing page to see which channel your order came from.
| Item | Web subscription | Crypto order | In-app purchase |
|---|---|---|---|
| CreemAvailable now | NOWPaymentsNo longer sold | Apple App Store / Google PlayNot yet available | |
| Seller | Creem (Merchant of Record) | UCard Radar’s operating entity | Apple / Google |
| Billing | Renews monthly or yearly | One-time payment, no renewal | Renews monthly or yearly |
| How to cancel | Account → Billing → customer portal | Nothing to cancel | In your device’s subscription settings |
| How to Request a Refund | Ask UCard Radar; we process it through Creem | Ask UCard Radar; reviewed manually | Ask Apple or Google directly |
Channel status is as of this page’s last update. If a channel changes, this policy is updated with it.
Auto-renewal and cancellation
Subscriptions renew automatically at the end of each billing period until you cancel. You don’t need to contact support to cancel.
- Where to cancel: sign in, go to Account → Billing and open the customer portal.
- When it takes effect: renewal stops, and membership stays active until the end of the period you already paid for.
- Renewals already charged: cancelling after a renewal only affects the next period and does not refund the one just charged. If you think a renewal was wrong, request a refund using the steps below.
- Keep your records: save the cancellation confirmation and receipts in case a renewal is disputed.
When you can ask for a refund
These are the common cases; the final decision is made order by order.
You can apply
- You were charged twice for the same order.
- You paid, but a technical fault at UCard Radar kept your membership from activating and we did not fix it in time.
- The amount, plan or billing period charged differs from the confirmed order.
- You cancelled before renewal but were still charged because of a system error.
- A payment you did not authorise (contact your bank or payment provider as well).
Usually not refunded
- You used the membership normally and then changed your mind or no longer need it.
- You did not cancel before the renewal date and the renewal matched your subscription authorisation.
- On-chain losses caused by entering the wrong currency, network, address or amount.
- Exchange-rate differences, fees or network fees charged by banks, card networks, wallets or blockchains.
- Any money or account dispute with a third-party card provider, issuer, wallet or exchange.
Where applicable law or payment-channel rules give you stronger, non-waivable rights, those rules prevail.
How to Request a Refund
Ask UCard Radar about web subscriptions and crypto orders; for in-app purchases, ask Apple or Google directly.
Find your order’s channel
Check your receipt or your account’s billing page.
Send your request
Email support@ucardradar.com from the address on your account, or choose “Orders, membership and refunds” on the contact page.
Include order details
Order or receipt number, payment date and amount, and the reason; for on-chain orders, also the public transaction hash.
Wait for the decision
We check the order and how the membership was used; if approved, the money goes back through the original channel and we email you the result.
Processing and timing
Review, channel processing and the money arriving are three separate stages with different timings, so we don’t promise a fixed number of days.
- More information needed
If we can’t match the order, we email you for more details.
- Under review
We check the payment, activation and use of the membership.
- Sent to the channel
The refund has been sent to Creem or the original payment channel; “pending approval” there does not mean it is complete.
- Refunded
The channel has confirmed it; your bank or card network may take extra time to show the credit.
Membership Benefits After a Refund
- Once a full refund, chargeback or reversal is confirmed, the membership from that order ends.
- A partial refund usually leaves the current period active; the decision says which applies.
- Other separately paid orders that are still active are not affected.
Crypto orders (NOWPayments)
Web checkout does not currently accept crypto. Orders previously paid through NOWPayments are still handled under these rules.
- One-time payment: monthly or yearly only sets how long access lasts; nothing is charged at expiry and there is nothing to cancel.
- Irregular orders: underpaid, late, or wrong-currency or wrong-network payments are reviewed manually; don’t pay again until you have a decision.
- On-chain refunds: blockchain transfers cannot be reversed. A refund is limited to funds actually received and processable, and the currency, network, address and fees are confirmed order by order.
Seller and legal information
UCard Radar's service operations, membership benefit delivery, and refund support are provided by Shenzhen Tongda Smart IoT Technology Co., Ltd. Its contact address is Area 5, 5th Floor, Building M2, Maqueling Industrial Park, Keji Zhonger Road, Science Park, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong Province, China.
- Web subscriptions: for orders completed through Paddle or Creem, where the checkout page or receipt names that entity as online reseller, seller or Merchant of Record, it is responsible under the buyer terms in force at the time for collecting payment, taxes, invoicing, withdrawals, carrying out refunds and payment disputes for that sale; the exact identity and responsibilities follow the actual checkout details, order confirmation and receipt.
- In-app purchases: Apple or Google is the seller, and refunds are decided and carried out under their own store terms.
- Crypto orders: for orders completed through NOWPayments, NOWPayments provides a crypto payment gateway or payment processing and does not thereby become the provider of the UCard Radar information service, the contracting party or the Merchant of Record; Shenzhen Tongda Smart IoT Technology Co., Ltd. remains the merchant and service provider in that relationship, while payment processing, on-chain transactions and technical refund steps are also subject to the relevant provider’s rules.
- Whatever the payment channel, UCard Radar’s operating entity checks the orders and memberships within its service and provides the refund support available; no channel’s terms exclude non-waivable rights under applicable law.
Refund amount, fees and where it goes
The refundable amount depends on what was actually received, discounts, amounts already refunded, applicable taxes and what the channel can process. Whether exchange-rate differences, network fees or bank and card-network fees are returned depends on the relevant rules and applicable law. Unless the original channel cannot process it and this is confirmed in writing, we do not refund to a different card, a third-party account, a different wallet or any other alternative channel.
Applicable law and channel rules
This policy does not exclude or limit non-waivable consumer rights under applicable law. Where local law, channel terms or card-network rules give you stronger protection, they take priority within their scope.
The contracting party, withdrawal rights, refund conditions, dispute routes and tax handling can differ by channel. Please also read the payment confirmation, the receipt and the provider’s terms in force at the time of the transaction.
Frequently Asked Questions
Do web subscriptions renew automatically?
Yes. Web subscriptions renew monthly or yearly until you cancel in the customer portal under Account → Billing; after cancelling you keep access until the end of the current period.
Does cancelling give me a refund?
No. Cancelling only stops future renewals; a payment already made needs a separate refund request.
How do I get a refund for an in-app purchase?
In-app purchases are paid to Apple or Google, so ask the relevant store for a refund. UCard Radar cannot do this for you; once the store approves it, your membership is updated to match.
How long does it take to receive an approved refund?
It depends on the payment channel, bank or card network. We keep you updated on progress but don’t promise a fixed number of days.
Can I request a refund from UCard Radar if a third-party U card deposit or purchase fails?
No. This policy applies only to UCard Radar’s own subscriptions, not to money or account disputes with third-party card providers, issuers, wallets or exchanges.