What a claim does and does not allow
A claim is a verification channel. It is not edit access and it is not a commercial arrangement.
You can
- Submit updates and sources for fees, regions, KYC, official links and similar fields
- Show a “Claimed” badge on the card page
- Receive our verification questions as the issuer
- Request corrections to published data, with an explanation
You cannot
- Change or buy a risk rating, score or ranking
- Remove or hide risk records, user feedback or change history
- Publish promotional claims that cannot be publicly verified
- Trade a claim for sponsored or featured placement
Who can apply
We only accept applications that show you represent the issuing entity.
- Employees of the issuer or programme operator, applying from an email address on the card’s official domain
- The entity’s legal representative, or an agent with their written authorisation
- Promoters, resellers, influencers and affiliate partners cannot claim on an issuer’s behalf
What to prepare
Include these with your application; complete material is verified faster.
- Official-domain email: receives our verification email and must match the card’s official website
- Entity details: company name, place of registration and registration number
- Proof of representation: a contact listed on the official website, a company announcement, or a signed and stamped letter of authorisation
- Basis for each change: a public source link for every field you want updated, such as a fee page or terms page
We do not need personal ID documents, passports or bank card details. Please do not send them.
Verification and review
01
Apply
Choose “Issuer profile claim” in the contact form, name the card you are claiming, and attach your authorisation.
02
Domain verification
We send a confirmation email to your official-domain address; review starts once you confirm.
03
Field review
Each submitted value is checked against a public source. Anything that cannot be publicly verified is not published on the strength of the application alone.
04
Publication and record
Approved changes are applied to the card page and recorded in the card’s change timeline.
Fields you can maintain
Every field needs a matching public source.
| Field | Source required |
|---|---|
| Fees and limits | The matching entry on the official fee page, rate table or terms |
| Supported regions and restrictions | The official supported-countries list or restricted-regions statement |
| KYC requirements | Onboarding documentation, a help-centre article or the compliance policy |
| Official links and support channels | The official website, app store listing or official social accounts |
| Issuing entity and structure | Public information on the issuing bank, network partner or licensed entity |
After a claim
- The card page shows a “Claimed” badge, so readers can see the issuer takes part in maintaining the profile.
- Later updates are sent from the same official address and go through the same review.
- Team access and a self-service editor are not available yet; everything is handled by email for now.
Commercial separation
Claiming an official profile is not an endorsement. Submitted data does not influence UCard Radar’s independent risk ratings or organic search order.
We do not accept requests to buy a rating, conceal fees or remove risk records through a claim. Claimed, Sponsored and Affiliate statuses are each disclosed as separate fields.
Submit a claim
Once you have the material above, submit it through the contact form. Use your official-domain email so we can go straight to domain verification.