Choose a request type
Choosing the wrong type will not get a request rejected, but it may take longer to handle. Charges and refunds for in-app purchases are handled by Apple or Google; please apply to the store directly.
Data corrections and source leads
A card's public data — fees, supported regions, KYC, issuance status — is wrong or out of date.
Please prepare：A link to the page with the error, the correct information, and a publicly verifiable source (a link to the official website, an announcement or a terms page).
Use this type in the formUser experience feedback
You have used a card and want to share what really happened with sign-up, KYC, freezes, or whether the fees matched the official terms.
Please prepare：The card name, where and when you used it, and optionally a redacted screenshot. Feedback uses its own structured form.
Go to the matching formIssuer profile claims
You represent a card issuer or card provider and want to maintain your organization's official profile and receive verification notices.
Please prepare：An email address on the official domain, the entity's name and place of registration, and public information or an authorization letter showing you represent the organization.
Use this type in the formOrders, membership and refunds
Charges, renewals, cancellations or refunds for a UCard Radar Pro or Business subscription, or benefits that have not taken effect.
Please prepare：Your account email, the order or receipt number, the payment channel and the payment date.
Use this type in the formPrivacy and data requests
Access, correct or delete your personal information, or withdraw consent you gave earlier.
Please prepare：Your account email and the specific request. To protect your account, we may ask you to confirm from your registered email address.
Use this type in the formCompliant business partnerships
Business or Enterprise data licensing, API and CSV delivery, brand partnerships and sponsorship disclosure.
Please prepare：Your organization's name, the use case, the data scope you need and the delivery method. Business partnerships do not affect risk ratings.
Use this type in the formGeneral questions and suggestions
Questions that fit none of the types above, product suggestions, or media and research enquiries.
Please prepare：Describe the issue as specifically as you can, and include a link if it concerns a page.
Use this type in the formBefore you submit
- Never submit passwords, verification codes, wallet private keys, seed phrases, full card numbers, CVV codes or complete identity documents.
- Cover any personal information unrelated to the request before sending screenshots. If identity documents are needed, we will ask explicitly, only from an @ucardradar.com address, and explain why.
- UCard Radar will never ask for funds, verification codes or remote access to your device by direct message, Telegram or phone.
Contact form
After you submit
01
Reference number
Once your request is submitted, the page shows a reference number starting with contact_. Keep it: our replies and any additional materials are linked by this number.
02
Email replies
We reply only to the email address you provide, and always from the @ucardradar.com domain. There is no online status tracking yet.
03
How requests are handled
Data corrections are checked against public sources first; orders and refunds are handled according to the payment channel; privacy requests start by confirming the requester's identity.
How we handle what you submit
The name, email, organization, description and attachments in the form are used only to handle this request. Only administrators and compliance staff can see them, and they are never shown publicly. Attachments are kept in private storage, and every download leaves an audit record.
Official mailboxes
If you cannot use the form, you can also email us directly. Put the request type in the subject line, and if you have already submitted the form, include your reference number.