Available regions
Applications or normal card activation are supported
No Open Regions
- Evidence
- Officially supported
Card database / Visa / Crypto prepaid card
C
Cryptopay Card
Updated: Jul 29, 2026
The Cryptopay Card was a Visa crypto debit card offered by Cryptopay to residents of the European Economic Area and was available as a virtual card or plastic physical card. Users had to convert or transfer crypto assets into a separate card balance before shopping online, paying at in-store merchants, or withdrawing cash from ATMs. The product did not directly deduct on-chain assets at the time of purchase. Cryptopay ended its individual retail services on January 1, 2026. New users cannot register or apply for cards, and purchases and account operations for existing cardholders have also stopped. Only a manual channel for withdrawing remaining funds is retained.
Confirmed unavailable on App Store
Official and company information
Issuer identity and company credentials
Cryptopay is an established cryptocurrency financial services provider and payment gateway founded in 2013, headquartered in London, UK. It is one of Europe's earliest pioneers in bridging the gap between cryptocurrencies (on-chain assets) and traditional fiat currencies (bank clearing), and was acquired by fintech giant Hero Group in 2024.
In terms of legal and operational structure, Cryptopay operates through a multi-jurisdictional entity framework. Its core administrative entity is a UK-registered private limited company (CRYPTOPAY LTD), with licensed VASP (Virtual Asset Service Provider) and MSB (Money Services Business) legal entities in multiple major markets, including the EU (Estonia/Lithuania) and North America (Canada).
Its core business primarily covers the following three areas:
B2B merchant payment gateway: Provides cryptocurrency acquiring services for global cross-border e-commerce, SaaS providers, and online gaming companies. Supports nearly 20 major tokens and offers instant, fully automated fiat (USD/EUR/GBP) reconciliation and settlement, helping merchants completely eliminate chargeback risk.
Cross-border payroll automation: Offers a powerful merchant API that enables businesses to make batch cryptocurrency payments and salary disbursements to remote employees or international suppliers worldwide at very low fees and high speed.
Digital asset co-branded card: Issues a Visa co-branded card in partnership with a licensed European Electronic Money Institution (EMI), allowing individual and business users to directly convert on-chain stablecoins into everyday spending, with support for global in-store payments and ATM withdrawals.
- Company / issuer
- Cryptopay
- Legal name
- CRYPTOPAY LTD
- Registered region
- United Kingdom (GB)
- Headquarters
- Original英国
- Company type
- Private company
- Verification status
- Verified
- Issuer website
- Official link
- Application page
- Application link
Card overview
Cryptopay Card was managed through the Cryptopay app. After completing full identity verification, cardholders could instantly create a virtual card or apply for a plastic physical card. The virtual card was primarily intended for online payments, while the plastic card added a chip, contactless payments, in-store purchases, and ATM withdrawals. Both used a separate pre-funded balance and settled through the Visa network. The card supported account currencies including EUR. Transactions in other currencies were converted by Visa and incurred an additional foreign exchange service fee.
Operators of the personal card programme included CPS Solutions OÜ, UAB CPS Payments, and CPS Europe S.A., while the actual Visa cards and electronic money accounts were provided by DiPocket UAB. Cryptopay continues to operate a business crypto payment service and separately accepts expressions of interest for the Cryptopay Business card, but this corporate KYB product is not a continuation of the original personal Cryptopay Card.
Visa card experienceRegional availabilityTerms may change
Notice: Since 2026/01/01, Cryptopay has ceased offering personal retail account opening, routine account operations, personal wallets and debit card payment services, fully exiting the personal retail (2C) market. It has now shifted entirely to a business-grade crypto payment gateway (2B), focused on providing cryptocurrency collection, disbursement and settlement services to businesses and merchants.
Card variants and fee differences
Compare verified fee records across card forms and tiers
Drag or swipe anywhere in the table to view every card; labels stay fixed
C Cryptopay Virtual Card | C Cryptopay Plastic Card | |
|---|---|---|
| Card form | Virtual card | Virtual card |
| Fees | ||
| Monthly fee | Free No monthly management fee | Free No monthly management fee |
| Card issuance fee | Free First card was free before service termination | Free First card was free before service termination |
| ATM fee | — | 2 EUR The terminal operator may charge an additional fee |
| Foreign exchange fee | 1.95% Charged for transactions in a currency other than the card currency | 1.95% Charged for transactions in a currency other than the card currency |
| Top-up fee | — | — |
| Failed transaction fee | — | — |
| Rewards | ||
| Cashback | — | — |
| Crypto cashback | — | — |
| Staking rewards | — | — |
| Staking APR | — | — |
| Welcome bonus | — | — |
| Referral bonus | — | — |
| Limits | ||
| Daily spending limit | — | — |
| Monthly spending limit | — | — |
| ATM withdrawal limit | — | — |
| Card network |
Fees may vary by region, card tier, and official policy. Verify the latest official terms.
Regions and China applicability
Application status based on public sources, official policy, and user reports. This is not application advice.
Unsupported or restricted regions
Applications or features are unavailable or restricted
Global
- Evidence
- Officially restricted
Unconfirmed regions
Evidence is insufficient
No records
- Evidence
- Public sources
China applicability
The source text is retained below.
Original
1、中国大陆：不可申请，个人卡已于 2026 年 1 月 1 日停止支付服务；原持卡人不能继续消费，仅可联系支持团队申请提取剩余资金。
2、香港：不可申请，个人零售卡及相关账户操作均已停止；原账户仍有余额时，需要通过官方支持团队提交人工提取申请。
3、澳门：不可申请，虚拟卡和塑料实体卡均已停止运营；原持卡人无法继续线上支付、线下消费或使用 ATM 取现。
4、台湾：不可申请，个人卡服务已全面终止；原账户余额需经人工审核后提取，处理期间可能要求补充身份验证资料。
Updated: Jul 29, 2026
KYC requirements
Current identity-verification requirements and restrictions
KYC required
YesRequiredKYC level
Full KYCRequirement confirmedProof of address
YesRequiredAccepted documents
Passport / National ID card / Bank statement / Utility bill
Review time / regional limits
Automated verification can be completed relatively quickly; document quality, source review, or manual review extend processing time.
KYC provider
Sumsub, LexisNexis
Updated
Jul 28, 2026
Payment compatibility
Support status and update date by payment scenario · Actual availability may vary by region, merchant, and issuer policy
Compatibility overview12 scenarios
Supported0
Not supported12
UpdatedJul 28, 2026
Wallet payments
Alipay
Not supported
Jul 28, 2026
Wallet payments
Apple Pay
Not supported
Jul 28, 2026
Cash services
ATM withdrawal
Not supported
Jul 28, 2026
AI tools
ChatGPT
Not supported
Jul 28, 2026
AI tools
Claude
Not supported
Jul 28, 2026
Wallet payments
Google Pay
Not supported
Jul 28, 2026
AI tools
Midjourney
Not supported
Jul 28, 2026
In-person payments
Offline POS
Not supported
Jul 28, 2026
Online shopping
Online shopping
Not supported
Jul 28, 2026
Wallet payments
PayPal
Not supported
Jul 28, 2026
Subscriptions
Subscription payment
Not supported
Jul 28, 2026
Wallet payments
WeChat Pay
Not supported
Jul 28, 2026
User reviews
Showing 10 approved reviews matched to this card
Added fund via their gateway 2 days…
Added fund via their gateway 2 days back on popcash, and they still have transaction on hold. funds were debited but they are very lazy with processing. not a good experiance.
View original EXTERNAL Sending BTC or other crypto…
EXTERNAL Sending BTC or other crypto is blocked
CARD not work or is removed
View original Thrown out for NO reason, funds disappeared...
Some two years ago my card became unusable and the remaining funds vanished.....it's the card provider they said....
So logically from a very active and "positive towards them" customer I became totally inactive with their platform, "let's wait and see if I get my card balance back before I deposit anything else..." I thought.
In recent months some communication came-up with them requesting me to verify my already verified account..... But why should I verify my account if it's on hold for disappearence of funds ?
So a couple of days ago I received a termination notice by them, claiming my account needs to be closed for some artificial reason but with the same breath, they confirmed they have an "individual users sector" So I was thrown out here for NO reason and I'm supposed to believe their assurances that even without an operational account I will get my card balance back....
Official reply
View original Hello Pierre,
Thank you for sharing your feedback, and we’re truly sorry for the frustration this situation has caused. We would like to clarify that the issues related to your previous card balance and the recent account closure are two separate procedures.
The funds associated with your old card were held by our former card provider, who lost their licence. This event was outside our control, and the return of these funds is handled through a separate process. Importantly, the closure of individual user accounts does not affect the eventual release of those card funds. When the refund process officially begins, all affected users will be notified directly with the next steps.
The decision to discontinue services for individual users is a business decision, not a reflection of any issue with your account personally. We get how unsettling these changes can feel, and we appreciate your patience throughout this long and complex situation.
If you have any questions or need clarification, our team is here to help.
Vérification
Vérification compliqué mais ils ont bien accepté mes explications claires , Il suffît juste de rester poli et se conformer à la demande
Official reply
View original Bonjour,
Merci pour votre commentaire ! Nous sommes ravis d'apprendre que votre vérification s'est déroulée avec succès et que notre équipe a pu vous aider. Nous apprécions toujours les communications courtoises et coopératives, car elles contribuent à faciliter le processus pour tout le monde 😊
jeannieherringtonn@ gmail…..…
STAY AWAY from this platform they blocked my account with my funds and I have sent them the necessary documents and they still haven’t unblocked my account for weeks now
I refused to let them go away with my money filed a complaint and got everything back within few days…………..Don’t be shy to seek help
Official reply
View original Hello Jeannie,
We’re truly sorry to hear about your experience — that’s certainly not the kind of situation we want for our customers. Account restrictions are never pleasant, but they’re sometimes necessary while we carry out required security checks.
We’re glad to hear your funds have already been returned. If there’s still anything unresolved or you’d like to share more details about what happened, please feel free to contact us directly at support@cryptopay.me — we’ll be happy to review everything once more.
Your feedback helps us improve, and we genuinely appreciate you taking the time to share it.
I like this app good services a…
I like this app good services had a little problem with my iban and they respond with in 15 seconds how good is that 💯🔥🔥
Official reply
View original Hello,
Thank you for your kind words. We're so glad to hear you’re enjoying our app and that our team could resolve your issue so quickly 🚀 We’re always here to help anytime you need us!
Customer Service
It’s been absolute pleasure with customer service, very politely handled with quick updates and responses! Much appreciated your support Irene. Thanks
Official reply
View original Hi Nishitha! Thank you so much for taking the time to leave us such a wonderful review ⭐️⭐️⭐️⭐️⭐️
We’re absolutely delighted to hear that your experience with our support team has been such a positive one (I’ll make sure to pass on your kind words to Irene — I know it will brighten her day!)
Quick, polite, and clear communication is exactly what we aim for, so it’s great to know it made a difference for you.
Thanks again for your trust and support. We’re always here if you need us.
Kontakt mit dem Support
Sehr gut jetzt funktioniert alles
Official reply
View original Hallo! Vielen Dank für Ihr Feedback, und es tut uns sehr leid wegen der Schwierigkeiten mit dem IBAN-Feld – wir verstehen gut, wie frustrierend das sein kann.
Keine Sorge: Bitte wenden Sie sich direkt über den Chat in der App an unser Support-Team. Dort schauen wir uns Ihre Kontodetails an und stellen sicher, dass alles schnell für Sie gelöst wird.
Wir würden uns sehr freuen, Ihre Erfahrung ins Positive zu wenden und alles reibungslos zum Laufen zu bringen.
The company has no respect for their…
The company has no respect for their clients or deadlines and no clear communication.
Official reply
View original Hello Reio.
Thank you for sharing your feedback! I'm really sorry to hear about the frustration with delays and communication — I completely understand how disappointing that must be.
If you reach out to our support team, they’ll be happy to help resolve any issues as quickly as possible during working hours.
We truly appreciate your patience and would love the opportunity to turn your experience around 🙏
⚠️ Fuyez absolument – fonds bloqués, demandes abusives et compte clôturé ⚠️
Mon expérience avec Cryptopay a été catastrophique.
Mes fonds (plus de 7 000 €) ont été bloqués plus de deux semaines sous prétexte de vérifications de conformité. On m’a demandé à plusieurs reprises des documents intrusifs et sans rapport direct avec la transaction, allant jusqu’à fouiller dans ma vie personnelle et professionnelle.
Après m’avoir fait perdre un investissement important, Cryptopay a finalement décidé de clôturer mon compte, puis a continué à retarder la libération de mes fonds en exigeant des documents absurdes comme un RIB avec une date d’émission — ce qui n’est exigé par aucune loi.
Un service client lent, procédurier et totalement déconnecté des réalités. À fuir si vous voulez garder le contrôle sur votre argent.
Official reply
View original Bonjour Paul,
Nous sommes sincèrement désolés d’apprendre à quel point cette expérience a pu être stressante pour vous.
Sachez que la vérification dont vous parlez fait partie de nos procédures de conformité, qui sont une exigence légale pour tous les prestataires de services financiers réglementés. Ces contrôles peuvent parfois prendre plus de temps que ce que vous ou nous souhaiterions, et nous faisons tout notre possible pour que le processus soit aussi fluide et simple que possible.
Nous comprenons que certaines questions ou demandes de documents aient pu sembler excessives, mais elles font partie des contrôles standard auxquels toutes les institutions financières doivent se conformer. Nous ne demandons que ce qui est nécessaire pour finaliser la vérification, et notre objectif est toujours de régler tout cela rapidement.
Nous regrettons que votre expérience n’ait pas été à la hauteur de vos attentes, et nous vous remercions pour votre retour, qui nous aide toujours à nous améliorer.
Risk factors
Updated: Jul 28, 2026
No risk factors are available