Available regions
Applications or normal card activation are supported
No Open Regions
- Evidence
- Officially supported
Card database / Mastercard / Crypto debit card
C
CEX.IO Card
Updated: Aug 11, 2026
CEX.IO Card was a virtual Mastercard crypto debit card offered by CEX.IO to users in the European Economic Area and linked to their CEX.IO custodial wallet balance. Cardholders could previously select up to four crypto assets and their EUR balance as funding sources. At payment, the selected digital assets were automatically converted into euros to complete the transaction, with mobile wallets supporting online and offline contactless payments. Because the payment institution licence of the original card programme partner, Quicko, was revoked, the card has been unable to process payments since 3 February 2026.
Official and company information
Issuer identity and company credentials
CEX.IO is a centralized digital asset exchange founded in 2013, offering individuals and institutions digital asset purchase, sale, spot trading, custodial wallets, internal transfers, staking, and liquidity services. The platform operates through regional legal entities, with different contractual parties and regulatory frameworks for the US, UK, Spain, and other international markets. CEX.IO also offers a virtual payment card entry point to some European users, but the actual payment account opening, card issuance, and card transaction processing are handled by Quicko, a third-party payment institution.
- Company / issuer
- CEX.IO
- Legal name
- CEX.IO LTD
- Registered region
- United Kingdom (GB)
- Headquarters
- Global Headquarters
- Company type
- Crypto exchange
- Verification status
- Verified
- Issuer website
- Official link
- Application page
- Application link
Card overview
CEX.IO Card was previously part of the CEX.IO trading platform's payment ecosystem and did not require funds to be transferred to a separate card account. Users could select up to four crypto assets from their CEX.IO Wallet and set the order in which they would be spent, while their EUR balance also served as a payment source. When a purchase was made, the system automatically sold the required assets in the specified order and completed the Mastercard transaction in EUR. The card was issued only as a virtual card, so it was primarily used for online shopping, subscriptions, and payments at physical merchants after being linked to a mobile wallet. It did not offer a conventional physical card or ATM withdrawals. The original program primarily served EEA residents. After the Polish regulator revoked Quicko's payment institution license in January 2026, CEX.IO shut down existing card payments and stopped issuing new cards on February 3. Other CEX.IO services, including trading and Wallet, continue to operate.
Mastercard card experienceRegional availabilityTerms may change
Notice: This card service stopped providing payment services on 2026/02/03, affecting all existing CEX.IO Cards and new card applications. This was because the payment institution licence of the former card programme's regulatory partner, Quicko sp. z o.o., was revoked by the Polish Financial Supervision Authority. Existing cards cannot be used for online, in-store or subscription payments, and new card issuance is suspended. Refunds, reversals and disputed transactions continue to be processed under card network procedures. CEX.IO acc
Card variants and fee differences
Compare verified fee records across card forms and tiers
C CEX.IO crypto debit card | |
|---|---|
| Card form | Virtual card |
| Fees | |
| Monthly fee | Free |
| Card issuance fee | Free |
| ATM fee | — |
| Foreign exchange fee | 1% Non-EUR transactions |
| Top-up fee | Free Use wallet balance directly |
| Failed transaction fee | — |
| Rewards | |
| Cashback | — |
| Crypto cashback | — |
| Staking rewards | — |
| Staking APR | — |
| Welcome bonus | — |
| Referral bonus | — |
| Limits | |
| Daily spending limit | 3,000 EUR |
| Monthly spending limit | 10,000 EUR |
| ATM withdrawal limit | — |
| Card network |
Fees may vary by region, card tier, and official policy. Verify the latest official terms.
Regions and China applicability
Application status based on public sources, official policy, and user reports. This is not application advice.
Unsupported or restricted regions
Applications or features are unavailable or restricted
Global
- Evidence
- Officially restricted
Unconfirmed regions
Evidence is insufficient
No records
- Evidence
- Public sources
China applicability
The source text is retained below.
Original
1、中国大陆：当前不能申请 CEX.IO Card，原卡也已停止所有支付，因此无法在中国大陆线上、线下商户继续使用，需等待新的卡项目发布。
2、香港：当前不能申请 CEX.IO Card，原有卡片支付已经停止，即使商户接受 Mastercard 也无法继续使用，需等待新卡项目开放。
3、澳门：当前不能申请 CEX.IO Card，原卡项目已停止交易处理，因此不能继续用于澳门线上、实体商户或订阅消费。
4、台湾：当前不能申请 CEX.IO Card，现有卡片支付已经停止，无法继续用于台湾 Mastercard 商户，新的卡项目上线后需重新核查资格。
Updated: Aug 11, 2026
KYC requirements
Current identity-verification requirements and restrictions
KYC required
YesRequiredKYC level
Full KYCRequirement confirmedProof of address
YesRequiredAccepted documents
International passport / Government-issued national ID / Driver's license
Review time / regional limits
Automated identity checks take about 5 minutes; unusual documents go to manual compliance review.
KYC provider
Not disclosed
Updated
Aug 11, 2026
Payment compatibility
Support status and update date by payment scenario · Actual availability may vary by region, merchant, and issuer policy
Compatibility overview12 scenarios
Supported0
Not supported12
UpdatedAug 11, 2026
Wallet payments
Alipay
Not supported
Aug 11, 2026
Wallet payments
Apple Pay
Not supported
Aug 11, 2026
Cash services
ATM withdrawal
Not supported
Aug 11, 2026
AI tools
ChatGPT
Not supported
Aug 11, 2026
AI tools
Claude
Not supported
Aug 11, 2026
Wallet payments
Google Pay
Not supported
Aug 11, 2026
AI tools
Midjourney
Not supported
Aug 11, 2026
In-person payments
Offline POS
Not supported
Aug 11, 2026
Online shopping
Online shopping
Not supported
Aug 11, 2026
Wallet payments
PayPal
Not supported
Aug 11, 2026
Subscriptions
Subscription payment
Not supported
Aug 11, 2026
Wallet payments
WeChat Pay
Not supported
Aug 11, 2026
User reviews
Showing 10 approved reviews matched to this card
Avoid this company because they have…
Avoid this company because they have stolen my money and they are not transparent in their services. I regret giving them a chance because I lost everything to them. I have shifted to .#Crop#Mines..#
View original This app is really great and it's very…
This app is really great and it's very easy to navigate
Official reply
View original Thanks so much for your review! Let us know if there's anything we can help with, our support team is available at https://support.cex.io.
Poor service
I can’t withdraw my crypto
View original I wish I would have read the reviews…
I wish I would have read the reviews before signing up. I sent USDC to the wallet at CEX and the refuse to deposit it. No answers to emails no human agent. This kept me up all night. I want my money and I want it now
Official reply
View original In an attempt to resolve the issue, we have conducted an investigation, but have been unable to locate your specific case.
In order to assist you further, we kindly request that you provide us with the following information:
1. Your UserID associated with your CEX.IO account.
2. The registration email used to create your CEX.IO account.
With this information, we will be able to conduct a thorough investigation and provide you with timely and accurate updates. We look forward to hearing from you and appreciate your cooperation.
Thank you for your patience and understanding.
Bad App
Stopped letting me purchase with my cards, support is useless
View original somebody can tell me if this quote is…
somebody can tell me if this quote is legit :"Got it — thanks for explaining. The main issue here is the SMS code not reaching your phone, which is blocking login.
Here’s what you can do:
1. Request 2FA reset (no SMS needed)
Go to the login page:
Enter your email and password and click Continue
On the 2FA screen, click “Lost your authentication device”
Fill out the recovery form and upload your ID.
You’ll need:
A valid ID (passport, national ID, or driver’s license)
A selfie holding the ID with a handwritten note: “CEX.IO, 2FA disable”, your name, and the date.
After submitting, the request is usually reviewed ".......i used to have my code by sms for almost 6 year....jesus , i lving n a islande belong to hollande call curacao
View original verification
makes you take a selfie with your card and takes forever to verify pretty sure it’s a scam and have put int 1,6k
View original CEX.IO: Trade & Buy Crypto Google Play review - 1 star
i have my account for over 6 years, my iphone with the 2FA damage beyond repair and for the past 2 months i am trying to get access following all steps given and im getting application fail. There no one to assist me with getting access everything is left to AI which they make mistakes as well. Im getting from AI that until im logged on to the platform there is no way i can get my funds on the platform. This is crazy and bad for business.
Official reply
View original We are sorry to hear about your experience. Please follow our 2FA recovery article for lost or damaged devices at support.cex.io. We'd love to earn a better rating once you're back in.
CEX.IO: Trade & Buy Crypto Google Play review - 5 star
awesome app for your trading and bonus wins awesome
Official reply
View original Thank you! We are glad you're enjoying our app!
this platform have taken cheating in a…
this platform have taken cheating in a new different level. I was holding an AUDEIRA(BEAT) currency wht happened is BEAT currency price has jumped which is good for me, when I logged in to check the price update here I what I found: THEY converted my took the decision on my behalf without my permission to convert 95% of my BEAT to BTC and that was new level of unsafe financial platform and the result was: - around 20% conversion fee - since BTC is falling I lost around 40% of my assets comparing to the date I bought (BEAT).
When I check my conversion history the big joke I found.
If I bring a 10 year old Chile to my conversion statement and find the irrational mistake he can easily find a big cheat has happened:
* Btc-->beat conversion is recorded on statement by the date and time of my login to check.
* And my originally USC-->beat conversion is not recorded in my whole statement.
Ok if I was dreaming and the reality was I did not have any BEAT in my account from where did you get BEAt to convert to BTC. Especially you kept a micro amount of BEAT in my account.
You are not even smart enough to clear all of cheating evidence.
I don't care about the money in this incident as much as I care to officially escalated this to where you got your license from
Official reply
View original UPDATE:
Thank you for taking the time to share your experience.
To clarify, we have requested additional information needed to review account-related matters, but we did not receive a response. Without this information, we’re unable to identify the account or continue the review.
Security and compliance checks are part of our standard procedures and help ensure the safety of users and the platform.
If you’re open to continuing the conversation, please share your UserID so we can look into the situation more broadly.
--------------------
In an attempt to resolve the issue, we have conducted an investigation, but have been unable to locate your specific case.
In order to assist you further, we kindly request that you provide us with the following information:
1. Your UserID associated with your CEX.IO account.
2. The registration email used to create your CEX.IO account.
With this information, we will be able to conduct a thorough investigation and provide you with timely and accurate updates. We look forward to hearing from you and appreciate your cooperation.
Thank you for your patience and understanding.
Risk factors
Updated: Aug 11, 2026
No risk factors are available