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ZZEN.COM Card logo

ZEN.COM Card

Updated: Aug 2, 2026

The ZEN.COM Card is a debit card linked to the ZEN.COM multi-currency electronic money account, with Visa or Mastercard assigned by the system based on region and availability. Users can use fiat balances in the account via a virtual card or physical card, supporting online shopping, in-store payments, ATM withdrawals, subscription payments, and mobile wallets. UAB ZEN.COM customers can also use crypto top-up or buy/sell features, where partner service providers instantly convert crypto assets to EUR; the card itself does not directly hold crypto assets.
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Card network
Mastercard / Visa
Product type
Crypto-friendly bank account card
Card form
Virtual + physical card
Operating status
Active
KYC level
Full KYC
Commercial relationship
No commercial relationship
Risk score
80-89
Supported assets
USDT / USDC / BTC / ETH / SOL / XRP / ADA / DOGE / TRX / AVAX / LTC / BCH / DAI
Last updated
Aug 2, 2026

Official and company information

Issuer identity and company credentials

ZEN.COM services are provided by different regulated entities depending on the customer's location. UAB ZEN.COM, registered in Lithuania, is an electronic money institution regulated by the Bank of Lithuania, registration number 304749651, license number LB000457, and serves the European Economic Area through the single passport mechanism. ZEN-UK Limited is an electronic money institution regulated by the UK Financial Conduct Authority, license number 1000019. ZEN.COM PTE. LTD., registered in Singapore, holds a Major Payment Institution license from the Monetary Authority of Singapore. The relevant entities are responsible for accounts, e-money, and card services; the Visa or Mastercard brand is assigned automatically by the system.
Company / issuer
ZEN.COM
Legal name
ZEN.COM
Registered region
Poland (PL)
Headquarters
Rzeszów, Poland / the EU
Company type
Emi
Verification status
Verified
Issuer website
Official link
Application page
Application link

Card overview

ZEN.COM offers Free, Gold, Platinum, and Pro account plans to personal customers and divides its cards into ZEN PRO, ZEN Basic, and ZEN Travel. Virtual cards can be used immediately after creation, while physical cards can be requested in the app and delivered to supported regions. Users can hold balances in multiple fiat currencies. Purchases are first deducted in the card's settlement currency; if that balance is insufficient, currency conversion is completed according to the account rules. ZEN Basic is intended for everyday spending and subscriptions. ZEN PRO, together with the Pro plan, provides Reward Zone, merchant offers, extended warranties, and priority support. ZEN Travel allows users to select certain European countries or the UK as the local issuing region and is intended for local subscriptions and ATM use. All cards support 3-D Secure and can be added to Apple Pay, Google Pay, Garmin Pay, or Xiaomi Pay.
Mastercard / Visa card experienceRegional availabilityTerms may change
Notice: No additional notice is available.

Card variants and fee differences

Compare verified fee records across card forms and tiers

Drag or swipe anywhere in the table to view every card; labels stay fixed

ZEN Professional Card
ZEN Basic Card
ZEN Travel Card
Card formVirtual + physical cardVirtual + physical cardVirtual + physical card
Fees
Monthly fee
6.9 EUR
Limited-time price
Free
Free
Card issuance fee
Free
3 and 2 cards free, additional cards charged separately
Free
Free starting point; 0-10 EUR, free allowance per plan.
Free
Free starting point; 0-10 EUR, free allowance per plan.
ATM fee
1.5%
Free up to EUR 800 per month, 1.5% beyond that, calculated per account cycle
1.5%
Free plan: 1.5%; Gold: free up to EUR 200 per month, 1.5% beyond; Platinum and Pro: free up to EUR 800 per month, 1.5% beyond. Calculated cumulatively per plan.
1.5%
Free plan: 1.5%; Gold: free up to EUR 200 per month, 1.5% beyond; Platinum and Pro: free up to EUR 800 per month, 1.5% beyond. Calculated cumulatively per plan.
Foreign exchange fee
0%
Minimum 0%, charged per currency pair
0.5%
Free: minimum 0.5%; Gold: minimum 0.2%; Platinum and Pro: minimum 0%. Charged per plan and currency.
0.5%
Free: minimum 0.5%; Gold: minimum 0.2%; Platinum and Pro: minimum 0%. Charged per plan and currency.
Top-up fee
Failed transaction fee
Rewards
Cashback
0%
Shards converted to Moneyback, limited to specified spending categories
0%
Instant cashback at partner merchants; Free plan rewards halved.
0%
Instant cashback at partner merchants. No Reward Shards earned.
Crypto cashback
Staking rewards
Staking APR
Welcome bonus
Referral bonus
Limits
Daily spending limit
10,000 EUR
EUR 10,000, PLN 30,000, or GBP 10,000; adjustable limit in app
10,000 EUR
Original每日支出限额为10000欧元、30000波兰兹罗提或10000英镑;应用内可调上限。
10,000
Daily spending limit of EUR 10,000, PLN 30,000, or GBP 10,000. Adjustable limit in app.
Monthly spending limit
ATM withdrawal limit
2,000 EUR
EUR 2,000, PLN 2,000, or GBP 2,000 per day; adjustable limit in app
2,000 EUR
The ATM withdrawal limit is 2000 euros, 2000 Polish zlotys, or 2000 pounds per day; the limit can be adjusted in the app.
2,000
ATM withdrawal limit of EUR 2,000, PLN 2,000, or GBP 2,000 per day. Adjustable limit in app.
Card network
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Fees may vary by region, card tier, and official policy. Verify the latest official terms.

Regions and China applicability

Application status based on public sources, official policy, and user reports. This is not application advice.

Available regions

Applications or normal card activation are supported

66
ArmeniaAMIndonesiaIDÅland IslandsAXSingaporeSGSouth KoreaKRCambodiaKHIndiaINSwitzerlandCHJerseyJEGeorgiaGENetherlandsNLUkraineUASan MarinoSMMaltaMTGermanyDEChileCLUnited KingdomGBAlbaniaALPortugalPTFinlandFISpainESGibraltarGIItalyITNew ZealandNZAustriaATBouvet IslandBVHeard & McDonald IslandsHMLiechtensteinLIBulgariaBGNorwayNOMontenegroMEJapanJPAndorraADCzechiaCZSlovakiaSKBosnia & HerzegovinaBALuxembourgLUSloveniaSIUnited Arab EmiratesAELithuaniaLTIsraelILIcelandISPhilippinesPHFaroe IslandsFOCroatiaHRGreeceGRBelgiumBEDenmarkDKEstoniaEESwedenSEUnited StatesUSTürkiyeTRRomaniaROGuernseyGGCyprusCYIrelandIEPolandPLFranceFRBhutanBTCanadaCAThailandTHMoldovaMDAustraliaAUNorth MacedoniaMKHungaryHULatviaLV
Evidence
Officially supported

Unsupported or restricted regions

Applications or features are unavailable or restricted

21
AfghanistanAFCentral African RepublicCFIraqIQLibyaLYEthiopiaETSyriaSYVenezuelaVESudanSDRussiaRUMyanmar (Burma)MMSomaliaSOMaliMLNicaraguaNICubaCUSouth SudanSSLebanonLBBurkina FasoBFIranIRYemenYEBelarusBYNorth KoreaKP
Evidence
Officially restricted

Unconfirmed regions

Evidence is insufficient

0

No records

Evidence
Public sources

China applicability

The source text is retained below.

Original

1、中国大陆:中国大陆证件不在个人账户支持名单内,居民不能直接开户;符合其他支持国籍并已完成开户的用户可将实体卡寄送至中国大陆,并在国际卡受理商户使用。

2、香港:香港证件不在个人账户支持名单内,居民不能直接申请;其他地区已发行的 ZEN Card 可在接受 Visa 或 Mastercard 的线上及线下商户使用。

3、澳门:澳门证件不在个人账户支持名单内,居民不能直接申请;已持有 ZEN Card 的用户可在当地国际卡受理商户及支持的线上平台消费。

4、台湾:台湾证件不在个人账户支持名单内,居民不能直接申请;已持卡用户可在接受 Visa 或 Mastercard 的商户使用,并进行合资格跨境线上交易。

Updated: Aug 2, 2026

Policies may change at any time. Verify the latest issuer policy.

KYC requirements

Current identity-verification requirements and restrictions

KYC required

YesRequired

KYC level

Full KYCRequirement confirmed

Proof of address

YesRequired

Accepted documents

Passport / ID card / Plastic residence permit / Driver's license

Review time / regional limits

Automated verification generally takes minutes; triggering manual compliance review takes about three days.

KYC provider

iDenfy, Veriff

Updated

Aug 2, 2026

Payment compatibility

Support status and update date by payment scenario · Actual availability may vary by region, merchant, and issuer policy

Compatibility overview12 scenarios
Supported12
Not supported0
UpdatedAug 2, 2026

Wallet payments

Alipay

Supported

Aug 2, 2026

Wallet payments

Apple Pay

Supported

Aug 2, 2026

Cash services

ATM withdrawal

Supported

Aug 2, 2026

AI tools

ChatGPT

Supported

Aug 2, 2026

AI tools

Claude

Supported

Aug 2, 2026

Wallet payments

Google Pay

Supported

Aug 2, 2026

AI tools

Midjourney

Supported

Aug 2, 2026

In-person payments

Offline POS

Supported

Aug 2, 2026

Online shopping

Online shopping

Supported

Aug 2, 2026

Wallet payments

PayPal

Supported

Aug 2, 2026

Subscriptions

Subscription payment

Supported

Aug 2, 2026

Wallet payments

WeChat Pay

Supported

Aug 2, 2026

User reviews

Showing 10 approved reviews matched to this card

Newest first
cucciola1929google_play1 / 5

ZEN.COM – Mobile Wallet Google Play review - 1 star

this app is a scam, do not use it
View original
MYKHAILOtrustpilot5 / 5
Топ чел быстро четко
View original
Tomasz Grażyńskigoogle_play1 / 5

ZEN.COM – Mobile Wallet Google Play review - 1 star

I loved this app till I noticed that it used more than 5GB of mobile data in 2 weeks. Looks very suspicious - why banking app needs to transfer so much data?
View original
KAMILAtrustpilot5 / 5

Świetny personel i doskonała jakość obsługi

Świetna obsługa, Pani Nadia bardzo sympatyczna i profesjonalna. Czas odzyskania zablokowanego konta był krótki, a czas oczekiwania na konsultanta wynosił mniej niż 5 minut.
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Alexandru Grumazescugoogle_play5 / 5

ZEN.COM – Mobile Wallet Google Play review - 5 star

Great support. Wait tine is a bit iffy but the agent was on point and I use zen daily. No issues on the app or card side.
View original
Patryk Malczewskitrustpilot5 / 5

Great wallet

Great wallet , amazing rewards and cashbacks ❤️
View original
Piotrtrustpilot1 / 5

Witam jestem użytkownikiem zen od ponad…

Witam jestem użytkownikiem zen od ponad roku teraz od wczoraj zaczął się problem z przelewami na czyjąś kartę cały czas odrzuca mi moje przelewy które chce zrobić przypominam że jestem osobą z najwyższym planem ich i chyba będzie rezygnacja z konta nie polecam
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Jonatantrustpilot5 / 5

Super obsluga

Szybko, konkretnie i efektywnie :)
View original

Risk factors

Updated: Aug 2, 2026

No risk factors are available