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Krak Card

Updated: Aug 6, 2026

Krak Card is a crypto asset debit card from Kraken for users in the UK and the European Economic Area, with spending balance provided by the Krak Everyday e-money account. Users can set the deduction order for fiat and crypto assets, and the required assets are automatically converted to GBP or EUR at the time of spending, enabling online shopping, subscriptions, in-store card payments, and ATM withdrawals via the Mastercard network. The product offers a virtual card, a standard physical card, and a metal card available to users who meet the asset threshold, with up to 2% cashback on eligible spending.
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Card network
Mastercard
Product type
Crypto debit card
Card form
Virtual + physical card / Metal card
Operating status
Active
KYC level
Full KYC
Commercial relationship
No commercial relationship
Risk score
80-89
Supported assets
USDT / USDC / BTC / ETH / BNB / SOL / XRP / ADA / DOGE / TRX / AVAX / DOT / LINK / ATOM / LTC / BCH / DAI / XLM / UNI / EUR / GBP
Last updated
Aug 6, 2026

Official and company information

Issuer identity and company credentials

Kraken (parent company Payward, Inc.), founded in 2011, is one of the world's oldest centralized cryptocurrency exchanges with a strong reputation for security and regulatory compliance. Headquartered in San Francisco, USA, it aims to bridge traditional finance and digital assets, offering a full range of financial services to individual investors and institutional clients, including spot trading, leverage trading, staking services, derivatives trading, and asset custody. Kraken is known for industry-leading security standards, being the first crypto platform to implement "Proof of Reserves," and continues to deepen its global footprint through rigorous financial regulatory compliance, focusing on financial inclusion and asset security.
Visit website Application page
Company / issuer
Kraken
Legal name
Payward Services Limited
Registered region
United Kingdom (GB)
Headquarters
Original美国旧金山
Company type
Emi
Verification status
Verified
Issuer website
Official link
Application page
Application link

Card overview

The Krak Card, Kraken Card, and Krak Metal Card share the same Krak Everyday balance, asset spending order, and rewards tier. The Krak Card and Kraken Card have the same core functionality, with the main difference being the card design; users can hold and manage both cards separately. The Everyday balance is separate from the Kraken trading account. Users must first transfer fiat or crypto assets into this balance. When spending crypto assets, the system sells the corresponding assets at the point of transaction and settles in GBP for UK accounts or EUR for EEA accounts. The card supports over 600 fiat currencies and crypto assets, but the specific spendable assets are subject to the rules of the region of residence. EEA accounts cannot use restricted assets such as USDT and DAI. Users can freeze the card, modify the deduction order, view rewards, and manage virtual and physical cards within the Krak app.
Mastercard card experienceRegional availabilityTerms may change
Notice: No additional notice is available.

Card variants and fee differences

Compare verified fee records across card forms and tiers

Drag or swipe anywhere in the table to view every card; labels stay fixed

Krak Card
Kraken Card
Krak Metal Card
Card formVirtual + physical cardVirtual + physical cardMetal card
Fees
Monthly fee
Free
No monthly or annual card fee
Free
No monthly or annual card fee.
Free
No monthly or annual card fee
Card issuance fee
Free
First standard card issued free
Free
First card issued free.
Free
First card free after meeting criteria
ATM fee
Free
Third-party ATMs may charge additional fees
Free
Third-party ATMs may charge additional fees.
Free
Third-party ATMs may charge additional fees
Foreign exchange fee
Free
Settled at Mastercard rate
Free
Settled at Mastercard exchange rate.
Free
Settled at Mastercard rate
Top-up fee———
Failed transaction fee———
Rewards
Cashback
0 GBP
Tiered by 30-day average balance
2%
Tiered by 30-day average balance, range 0%–2%.
2%
0%–2%; up to 4% for travel, travel bonus requires designated channels
Crypto cashback
0 GBP
Choose either fiat cashback or this
2%
Cashback in BTC, choose either BTC or fiat cashback, range 0%–2%.
2%
0%–2% BTC; choose either BTC or fiat cashback
Staking rewards———
Staking APR———
Welcome bonus
2%
First 30 days cashback; new users get Max tier
10 GBP + 100%
First top-up 100%, up to £10 or €10, new Kraken cardholders only.
—
Referral bonus———
Limits
Daily spending limit
22,000 GBP
UK £22,000; EEA €12,000. Calculated in card base currency
22,000 GBP
UK £22,000; EEA €12,000. Calculated in card base currency.
22,000 GBP
UK £22,000; EEA €12,000; calculated in card base currency
Monthly spending limit
22,000 GBP
UK £22,000; EEA €12,000. Calculated on a calendar month basis
22,000 GBP
UK £22,000; EEA €12,000. Calculated on a calendar month basis.
22,000 GBP
UK £22,000; EEA €12,000; calculated on a calendar month basis
ATM withdrawal limit
750 GBP
UK £750/day, £4,000/month; EEA €900/day, €4,800/month. Per-withdrawal limit also applies
750 GBP
UK £750/day, £4,000/month; EEA €900/day, €4,800/month. Per-withdrawal limit also applies.
750 GBP
UK £750/day, £4,000/month; EEA €900/day, €4,800/month; per-withdrawal limit also applies
Card network
Drag horizontally to view other cards

Fees may vary by region, card tier, and official policy. Verify the latest official terms.

Regions and China applicability

Application status based on public sources, official policy, and user reports. This is not application advice.

Available regions

Applications or normal card activation are supported

30
LithuaniaLTGermanyDENetherlandsNLNorwayNOSloveniaSISlovakiaSKCyprusCYFinlandFIBulgariaBGIrelandIEDenmarkDKPolandPLSwedenSEAustriaATIcelandISGreeceGRCroatiaHRPortugalPTLiechtensteinLIRomaniaROBelgiumBEMaltaMTFranceFRItalyITSpainESEstoniaEEHungaryHUCzechiaCZLatviaLVLuxembourgLU
Evidence
Officially supported

Unsupported or restricted regions

Applications or features are unavailable or restricted

15
South SudanSSCubaCUIndiaINCongo - KinshasaCDRussiaRUPhilippinesPHNorth KoreaKPBelarusBYIranIRSyriaSYAfghanistanAFIraqIQLibyaLYSudanSDJapanJP
Evidence
Officially restricted

Unconfirmed regions

Evidence is insufficient

0

No records

Evidence
Public sources

China applicability

The source text is retained below.

Original

1、中国大陆：中国大陆居民不可申请；英国或欧洲经济区签发的卡可在接受境外Mastercard的商户使用，并可按国际卡规则绑定本地支付应用。

2、香港：香港居民不可申请；已由合资格地区签发的卡可在Mastercard线上及线下商户使用，外币交易不收Krak外汇附加费。

3、澳门：澳门居民不可申请；英国或欧洲经济区持卡人可在接受Mastercard的商户消费，ATM使用受当地运营商费用限制。

4、台湾：台湾居民不可申请；其他合资格地区签发的实体卡及虚拟卡可在Mastercard受理商户使用，并受交易风控限制。

Updated: Aug 6, 2026

Policies may change at any time. Verify the latest issuer policy.

KYC requirements

Current identity-verification requirements and restrictions

KYC required

YesRequired

KYC level

Full KYCRequirement confirmed

Proof of address

YesRequired

Accepted documents

Passport / Driver's license / National ID card / Bank statement / Utility or internet bill / Tax document / Government letter / Lease agreement

Review time / regional limits

Automatic review can be completed instantly; manual or supplementary document review is processed within five days at most.

KYC provider

Multi-source compliance technology (Internal Compliance Engine + integration of third-party verification providers such as Onfido/Sumsub).

Updated

Aug 6, 2026

Payment compatibility

Support status and update date by payment scenario · Actual availability may vary by region, merchant, and issuer policy

Compatibility overview12 scenarios
Supported12
Not supported0
UpdatedAug 6, 2026

Wallet payments

Alipay

Supported

Aug 6, 2026

Wallet payments

Apple Pay

Supported

Aug 6, 2026

Cash services

ATM withdrawal

Supported

Aug 6, 2026

AI tools

ChatGPT

Supported

Aug 6, 2026

AI tools

Claude

Supported

Aug 6, 2026

Wallet payments

Google Pay

Supported

Aug 6, 2026

AI tools

Midjourney

Supported

Aug 6, 2026

In-person payments

Offline POS

Supported

Aug 6, 2026

Online shopping

Online shopping

Supported

Aug 6, 2026

Wallet payments

PayPal

Supported

Aug 6, 2026

Subscriptions

Subscription payment

Supported

Aug 6, 2026

Wallet payments

WeChat Pay

Supported

Aug 6, 2026

User reviews

Showing 10 approved reviews matched to this card

Newest first
Christian Robertstrustpilot★ 3 / 5

Got my card the other day

Got my card the other day, load up with £200 from USCD in my ledger and wall went perfectly, able to withdraw cash from ATM also, good interest rates on stable coins too, my only concern and it’s a big one preventing me from adding large sums, and it’s the amount of reviews saying accounts frozen and funds locked with no support….other than the major downside it would be 5 stars.
Official reply
Hi Christian, Your deposit and transfer limits are dynamic, adjusting automatically over time based on your account history, usage patterns, and verification level. We understand your concerns regarding information you've read. Before anything else, we would like to assure you that we never restrict or close accounts for no reason. The unfortunate reality of the crypto industry is that it attracts scammers and fraudsters. Many of the accounts that are restricted or closed are often involved in fraudulent or illegal/prohibited activities. The nature of the online media often hides the truth from spectators - many of these cases that we've investigated in the past were found to be engaged in illegal activities. FUD is easiest to spread, clients who use their Kraken account daily without problems typically don’t post about their positive experiences, which can make closures seem more frequent than they are. Let us know if you have any further questions, Krak 🐙
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Divine Jonathantrustpilot★ 1 / 5

SCAM ACCOUNT DO NOT BOTHER OPENING!

SCAM ACCOUNT DO NOT BOTHER OPENING! They've done this to thousands of people, it can't be a coincidence. They'll let you open the account make a few transactions, then they'll just freeze the whole account disregarding people have livelihoods and blocking a bank account, obstructs that. Go on trust pilot they have thousands of people saying the exact same thing. It's a shame they operate like this because their app is very smooth. I want my account re opened or close my account and return my funds
Official reply
Hi Jonathan, Account restrictions are usually applied for security or compliance reasons, and we do not take these actions lightly. While account restrictions can prevent certain activities like buying, selling, or withdrawing, your funds are not at risk and will remain in your account until the issue is resolved. Please get in touch with us so that we can review your case and provide the necessary assistance: https://support.kraken.com/hc/en-us/articles/201351886 We're committed to resolving your issue, Krak Support 🐙
View original
wenbo Tenggoogle_play★ 5 / 5

Krak: Send & Receive Money Google Play review - 5 star

great experience,easy to use
Official reply
Happy to see you enjoy the ease of use. Thanks for the review 😊
View original
Derrick Diablotrustpilot★ 1 / 5

Everything they do is Rubbish

They made you invest more and after some while they will stop Picking call and mails, so glad #AMPLE~~ EDGE# sorted it out and I got every dime back
View original
Toderel Cristi Toadergoogle_play★ 1 / 5

Krak: Send & Receive Money Google Play review - 1 star

Awful, after the update it logged me out. I tried to login but it said password was wrong. In the past I had a Kraken account which I deactivated, deleted. I tried to recover the password and it sent me to the Kraken site, which was ok and I changed it. But when I tried to login, it asked for 2fa, I never put a 2fa on Krak, I had for Kraken in the past and obviously I don't have the key anymore. I don't see why Krak would ask me for the old Kraken 2fa key.
Official reply
Thanks for flagging this, Toderel. We hear you and we'd really like the chance to help get that sorted for you. Please reach out via our live support or our official social channels and we'll dig into it from our side. This article can also help for 2fa issues: https://support.kraken.com/articles/201889308-i-can-t-sign-in-to-my-account- 🐙
View original
Anna J. Beasleytrustpilot★ 1 / 5

Thehuge gaps between buy and sell…The…

Thehuge gaps between buy and sell…The huge gaps between buy and sell prices, fake trading. Coins that aren’t traded anywhere else. Very low volume. Being forced to use ridiculously small amounts of money sent as gifts at the market price. Why can’t I enter the price I want? Especially when there’s already such a huge gap.. not recommenred at all
Official reply
Hi Anna 👋 Thank you for sharing this, we really appreciate the honest feedback and totally get how frustrating this can be. Just a couple of things that might help: the wide spreads and low volume you're seeing tend to happen with smaller, less popular coins, this comes down to overall liquidity for that specific asset rather than something we control on our end. Also, good news, you don't have to use market price! If you switch to a limit order instead, you can set the exact price you're comfortable buying or selling at, rather than accepting the current market rate. If you let us know which coin(s) you've been trading, we'd love to take a closer look and see if there's anything else going on.
View original
Rus Alex Ghitatrustpilot★ 1 / 5

1 Star – Ignored for 8 days after account hack! (Ticket #22167711)

​My account was hacked a week ago and I immediately reached out to Kraken support for urgent help to secure my account and funds. It has been 8 days since August 4th, and I have received absolutely zero responses despite sending multiple emails and updates to my ticket. ​I am extremely worried about my money and the safety of my account. Being completely ignored by customer support during a critical security issue like an account breach is unacceptable. ​Please escalate Ticket #22167711 immediately and give me an update on my account status! UPDATE: Another 2 days have passed with absolutely no response from customer support after I completed the verification through the link provided. I am extremely worried and stressed about the safety of my funds held in the account. Please escalate Ticket #22167711 immediately and provide an urgent update!
Official reply
Hi Rus 👋 Thank you for bringing this to our attention. We completely understand your concerns. One of our specialists has already reached out to you via email, and we're currently waiting for your response. Please review the email carefully and follow the instructions provided so the team can proceed with the next steps. We appreciate your cooperation and look forward to getting this moving for you.
View original
Moe Dia Merazkagoogle_play★ 1 / 5

Krak: Send & Receive Money Google Play review - 1 star

Scammers
Official reply
Hi Moe, we please ask that you get in touch with us so that we can assist you where needed: https://support.kraken.com/hc/en-us/articles/201351886 We are looking forward to hearing from you, Krak Support 🐙
View original
Gilbert Bourgeoistrustpilot★ 2 / 5

ma carte krak est creditrice de plus de…

ma carte krak est creditrice de plus de 500 euros et je ne peux rien payer avec elle
Official reply
Bonjour Gilbert, veuillez nous contacter afin que nous puissions vérifier si votre compte est retenu ou restreint et vous fournir l’aide nécessaire : https://support.kraken.com/fr/articles/201351886 Nous avons hâte d’avoir de vos nouvelles, Soutien 🐙 au Krak
View original
Bashir Ahmedgoogle_play★ 4 / 5

Krak: Send & Receive Money Google Play review - 4 star

good
Official reply
Thanks! Feel free to let us know what it would make it a 5-star experience, our Support Team's here 24/7! 💜
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Risk factors

Updated: Jul 8, 2026

No risk factors are available