Available regions
Applications or normal card activation are supported
MoldovaMDTürkiyeTRKenyaKENigeriaNGMexicoMXColombiaCOVietnamVNIndonesiaIDGuatemalaGTSouth AfricaZAPhilippinesPHKyrgyzstanKGThailandTHSerbiaRS
- Evidence
- Officially supported
Card database / Mastercard / Crypto prepaid card
P
Paysend Card
Updated: Aug 5, 2026
Paysend Card is a fiat virtual prepaid card product offered by the cross-border payment platform Paysend and is not a cryptocurrency card. Current products primarily include Paysend Libre Card for selected recipient countries and Paysend Virtual Card, which is available only to existing UK and European Economic Area users who registered before June 8, 2023. Both use the Mastercard network for purchases, can be used for online shopping and can be added to Apple Pay or Google Pay in some countries.
Official and company information
Issuer identity and company credentials
Paysend is a UK fintech and cross-border payment platform offering international remittance, receiving, mobile accounts, payment networks, and corporate payment infrastructure for individuals and businesses. Its website states that it supports transfers to 170+ countries, with receiving methods covering bank accounts, cards, e-wallets, and cash; its UK entity Paysend Plc is an FCA-authorized electronic money institution.
- Company / issuer
- Paysend Group
- Legal name
- Paysend Group Limited
- Registered region
- United Kingdom (GB)
- Headquarters
- London, UK
- Company type
- Emi
- Verification status
- Verified
- Issuer website
- Official link
- Application page
- Application link
Card overview
Paysend Libre combines cross-border remittances with a virtual card. After recipients receive a Paysend Libre transfer, they can generate a virtual Mastercard in the app and spend the received balance directly online. The new version also allows users in certain countries to withdraw their balance to a local bank card, bank account, or electronic wallet. Cardholders cannot directly top up a Libre card, and no plastic physical card is available.
The former Paysend Cards & Accounts product was linked to a multi-currency electronic-money account and allowed users to switch the card's deduction account among 13 fiat-currency accounts, including GBP, EUR, USD, and CNY. The product stopped accepting new registrations from the UK and European Economic Area on June 8, 2023, but previously registered users can continue using the service, replacing cards, and opening virtual cards.
Mastercard card experienceRegional availabilityTerms may change
Notice: Paysend Cards & Accounts are currently unavailable to new customers in the United Kingdom and EEA who registered after 2023/06/08.
Card variants and fee differences
Compare verified fee records across card forms and tiers
Drag or swipe anywhere in the table to view every card; labels stay fixed
P Paysend Libre Virtual Card | P Paysend Virtual Prepaid Card | |
|---|---|---|
| Card form | Virtual card | Virtual card |
| Fees | ||
| Monthly fee | Free | Free No holding fee for active accounts |
| Card issuance fee | Free | Free Free to open |
| ATM fee | — | — |
| Foreign exchange fee | — | Free No extra fees for overseas card use |
| Top-up fee | Free Only for Libre transfers | Free Card top-up free; bank deposits subject to channel fees |
| Failed transaction fee | — | — |
| Rewards | ||
| Cashback | — | — |
| Crypto cashback | — | — |
| Staking rewards | — | — |
| Staking APR | — | — |
| Welcome bonus | — | — |
| Referral bonus | — | — |
| Limits | ||
| Daily spending limit | — | — |
| Monthly spending limit | — | — |
| ATM withdrawal limit | — | — |
| Card network |
Fees may vary by region, card tier, and official policy. Verify the latest official terms.
Regions and China applicability
Application status based on public sources, official policy, and user reports. This is not application advice.
Unsupported or restricted regions
Applications or features are unavailable or restricted
PortugalPTBulgariaBGCyprusCYAustriaATPolandPLDenmarkDKCzechiaCZSloveniaSIFranceFREstoniaEELithuaniaLTSlovakiaSKLatviaLVBelgiumBECroatiaHRSwedenSEItalyITSpainESGreeceGRGermanyDEFinlandFIIrelandIEMaltaMTRomaniaROLuxembourgLUHungaryHUUnited KingdomGBNetherlandsNL
- Evidence
- Officially restricted
Unconfirmed regions
Evidence is insufficient
No records
- Evidence
- Public sources
China applicability
The source text is retained below.
Original
1、中国大陆：当前不可申请Paysend Card；Paysend转账覆盖中国大陆不代表当地居民可开卡，境外已发行虚拟卡可在接受Mastercard的线上商户使用。
2、香港：当前不可申请Paysend Card；香港属于Paysend转账服务地区，但不在Libre发卡名单内，境外已发行卡可用于支持Mastercard的线上商户。
3、澳门：当前不可申请Paysend Card；澳门不在Libre现行开放范围内，境外已发行虚拟卡仅能用于接受Mastercard的线上交易。
4、台湾：当前不可申请Paysend Card；台湾不在Libre现行开放范围内，境外已发行虚拟卡可在支持Mastercard的线上商户使用。
Updated: Aug 5, 2026
KYC requirements
Current identity-verification requirements and restrictions
KYC required
YesRequiredKYC level
Tiered KYCRequirement confirmedProof of address
YesRequiredAccepted documents
International passport / National ID / Driver's license / Biometric residence permit
Review time / regional limits
Automated verification usually completes in minutes; in-depth or manual review takes about 24 hours.
KYC provider
Not disclosed
Updated
Aug 5, 2026
Payment compatibility
Support status and update date by payment scenario · Actual availability may vary by region, merchant, and issuer policy
Compatibility overview12 scenarios
Supported9
Not supported3
UpdatedAug 5, 2026
Wallet payments
Alipay
Supported
Aug 5, 2026
Wallet payments
Apple Pay
Not supported
Jul 17, 2026
Cash services
ATM withdrawal
Not supported
Aug 5, 2026
AI tools
ChatGPT
Supported
Aug 5, 2026
AI tools
Claude
Supported
Aug 5, 2026
Wallet payments
Google Pay
Not supported
Jul 17, 2026
AI tools
Midjourney
Supported
Aug 5, 2026
In-person payments
Offline POS
Supported
Aug 5, 2026
Online shopping
Online shopping
Supported
Aug 5, 2026
Wallet payments
PayPal
Supported
Aug 5, 2026
Subscriptions
Subscription payment
Supported
Aug 5, 2026
Wallet payments
WeChat Pay
Supported
Aug 5, 2026
User reviews
Showing 10 approved reviews matched to this card
Paysend is the bigest scamers and money…
Paysend is the bigest scamers and money stealers. They let you put money on account but you cant send, and the customer service thrue emails just telling there some issue but it will be resolved! 2 weeks later still the same! They must be prosequted and reported to financial ombutsmen for money frauds!
View original One of the best app so far with…
One of the best app so far with WesternUnion this is one of the best app so far so I gave each five star for now but it’s very good
View original Scam
I sent a money transfer through Paysend, and it has now been a full month without the recipient receiving the money ( 598 EUR). Transaction number: 21961043100.
During this entire time, I contacted customer support multiple times and wrote to all the email addresses I could find. However, instead of any real help, I only received generic template responses such as: “your payment is being processed.”
After a whole month, the company still has not resolved the issue, has not provided any clear timeframe, has not explained the reason for the delay, and has not offered proper support. When it comes to money transfers, this kind of service is simply unacceptable.
People use services like this to send money quickly and reliably, not to spend weeks chasing updates and getting no real answers. It honestly feels like once the transfer is sent, the customer is left alone with the problem.
Based on my experience, I cannot recommend Paysend at all. If you are considering using this service, be aware that if something goes wrong, you may end up waiting for weeks with no solution and no meaningful communication.
View original They’ll bury you in paperwork over $10
Sent $10 through Paysend to a family member abroad. The transfer was rejected by the recipient’s bank and reversed on her end. That part is normal.
What’s not normal is Paysend’s response. Instead of tracing the RRN (which they already have, and which shows exactly where the money is) support keeps asking me to get “official proof of reversal” from the recipient’s bank, hours on hold with a bank that isn’t even mine, over $10.
If this is how they handle a small refund, imagine a bigger one. Lost a customer over $10.
View original Pausend is a great way to transfer…
Paysend is a great way to transfer money.
Low commission and fast action - that's what makes it so good.
Thanks a lot!
Official reply
View original We’re happy to have you with us. Thanks for the review! 🙌
Удобно и главное очень быстро.
Official reply
View original Ваши добрые слова очень много значат для нас. Спасибо за отзыв! 🤗
Paysend: Send Money Home Google Play review - 1 star
its been 12 days my money has not been sent, and they lied that recipient banks declined the money. when I contacted the bank they said money had never arrived from paysend.DO NOT TRUST THIS APP. THEIR CHAT SUPPORT TAKES AGES TO REPLY. WORST DECISION TO CHOOSE THIS APP.
View original Paysend: Send Money Home Google Play review - 1 star
Failed Service & Terrible Support. it was working smoothly then suddenly it won't allow me to send anymore money. They want to verify my identity & it will only take 24hrs to verify. but its been over a month now & my account is still not working. I contacted customer support several times. you get a response from 7 days to never time frame. useless support. no progress has being made. i just gave up & i stop wasting my time. there are still dozens of remittance apps out there that i can use.
Official reply
View original We understand your frustration and appreciate you sharing your feedback. Our team has already reached out to you via email under ticket #4832425 with an update. Please check your inbox, including your Spam or Junk folder, and reply there so we can continue assisting you. 💌
Paysend: Send Money Home Google Play review - 5 star
fast and easy apps very good apps👍😊😊 I love ❣️😘😘 you 😘😘😘😘
Official reply
View original Your support means the world to us. Thanks for choosing Paysend! 💜
Paysend: Send Money Home Google Play review - 1 star
more than 24 hours and they still have not verified the account after providing what they asked
View original Risk factors
Updated: Aug 5, 2026
No risk factors are available